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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 307 Showing 6,121-6,140 of 7,190 reviews
  • Rated 4 out of 5 stars

    GOOD LAP TOP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this for my granddaughter. she loves it. its fast great, works good for her and i like it also . great buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is one of the best, the price was great. It has all the updated features you need. My son has not put it down since he got it. I would definitely recommend this product especially if your looking for a good deal.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the keyboard was lighted and the display screen was touch screen.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slow and not worth the money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and it was an expensive paperweight. Took over an hour to do initial set up, only to find that it wouldn’t run any videos from YouTube, and wouldn’t open any web browers, wasn’t due to my internet. Went back to Best Buy spent a little extra and am extremely happy with my other purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly the worst laptop ever. Don not buy. This laptop have a system issue. Since I bought this laptop last year, it had shut off on its own and when powering up, the start up page blinks. It doesn’t load up it keep flashing . I had to deal with this issue so many times. I regret buying this laptop.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. My kids really enjoy it. They can play minecraft very easily.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I never purchased it while you use it its just stop working with the wi fi

    No, I would not recommend this to a friend
  • Cons mentioned:
    Memory

    Rated 3 out of 5 stars

    Comparison shop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning this item. Memory Minus-11 unsure and invasive when 10 is not great.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop for beginners

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good laptop for beginners. Just I didn't like the old style of the charger (compare with Samsung laptops)

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Would not recommend

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop runs super slow. Very laggy, would not recommend.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    HP laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only used this item a few times, and it did what I bought it to do. Long term performance is still unknown.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad customer service Incorrect product description

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked slow out the box. Don’t recommend purchasing at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not HAPPY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sent a laptop with someone else’s profile on it and it was scratched. Sent the laptop back and it was received in the 13th still haven’t gotten my refund. It should take this long for my money to go back on my card

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has completely stopped working and charging. It's a nice looking laptop. I'm disappointed because I gave it to my son for Christmas. And now the hard part, dealing with Best Buy for help! I will update as we move forward.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a great laptop. Was reconditioned but still very slow

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my wife so she could go shopping on it. I help set it up for her and after finding all the info needed, it only took a few minutes. After using it that day I just might get one for myself. easy to use and get around in. Great graphics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop for Streaming

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is on the cheaper end, but I think it is very good for the price. If you are looking for something for seaching the web, streaming video services, or playing music, this is a laptop for you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haven't opened

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift. Haven't opened yet... but best buy insists on a review for extra points... so, here it is

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Heart broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This labtop doesn’t work sadly brought for nothing

    No, I would not recommend this to a friend