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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 316 Showing 6,301-6,320 of 7,190 reviews
  • Rated 5 out of 5 stars

    Hp purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was great. Best Buy has the best delivery times possible, their customer service is wonderful. Their products are of the highest quality…..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow, sometimes did not connect to items we were looking up. returned it the next day.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP is a good brand. Had one before this one.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop. No problems and also had a good review from my agent at Best Buy who makes house calls; as I belong to their membership.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a lot of issues freezing, won't log in, wont go to sites you click on. Never seen an HP do this. I am going to return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy online buying services A++++

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Best Buy online services always have outstanding products, and the prices are competitive with any completion price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop at a low price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for projects on a cricut machine and other simple task very fast good laptop for the price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel that it is slow. Until this very day I have yet to accomplish anything on it!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP 14" Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pc for on the go! great Storage and new C cable port for the new phones. Great color for display and excellent Battey time not plugged in.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely slow

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst possible computer and support from best Buy or from HP. Absolutely worthless. Save yourself a lot of trouble and move on.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop, petty snowflake white finish, good keyboard key placement, screen is clear and colors are vibrant and it seems to run smoothly at good speeds.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap and not worth it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop felt cheap, flimsy and slow. We looked at cheap ones and this was not even worth the cheap price

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tablet!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased for mom as a retirement gift and this was the best gift she could have recieve. She uses it daily and it works great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good deal, got it on sale wanted to buy 2 but they only had one left and wouldn't let me order 1 at the sale price. So now I have to go back and buy 1 at full price, not sure I'm too thrilled about that but what can you do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my 6 and 7 year old they love them easy to work for school and the sale was great. I would buy again and recommend for any age to bu.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY THIS COMPUTER!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THIS COMPUTER!!! I purchased in May 2023 and this is Jul 20. It will not turn on. Just past the one month return date. Sorry I purchased it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great! Very easy to use and easy setup. The delivery was right on time with no issues. Very happy with purchase!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Even worse than its low price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute trash, you should not be selling this product in your stores.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Another great product by HP!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product by HP! The specs are great for my needs, which include web surfing and working on homework. The quality build is good, and it is very light!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Inexpensive Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for my needs. I needed a faster laptop as well. I use it more for internet usage and zoom meetings, so it works well enough for me.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned after it would continually 100% disc and 100% CPU. Horribly cheap device.

    No, I would not recommend this to a friend