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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 318 Showing 6,341-6,360 of 7,190 reviews
  • Rated 5 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I had to return this laptop because the previous 3 I ordered were received in time for Christmas. This was the "back up" laptop!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased May 7, 2023 and returnable timeframe ended May 22, 2023? We started having problems with this laptop by July! I don't recommend it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth it not expensive as the other laptops great for college or around the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice price for a nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife and she loves it. She likes the ease of use and the over all performance.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Again with best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought labtop for my child who eneded up not using it. Try to teturn was 4 days pass limit and no can do.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Affordable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter for school, works fast, gets the job done

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    windows S-Mode for not buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy windows S-mode So you can not install 3rd party apps and if taken out of s mode cpu is unusable very very slow....

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Bang for the Buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted something fairly inexpensive and user friendly, This computer fit the bill perfectly. Great little HP laptop for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this computer it’s just a temporary one for me until I can get a Mac book but it was definitely a good choice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this HP laptop. I have had this HP for while and had no issues with functionality and performance. Would highly recommend.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned...didn't meet speed needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was nice and purchased for my 9th grader to complete on line learning. After the second use we determined that it was too slow and wouldn't meet his basic needs. Zoom meetings were lagging horribly and the windows opened really slow (confirmed it wasn't the internet speed). I returned it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Low end laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was bought for programming equipment, so it works fine for that as a personal laptop for emails and browsing probably not so much. It serves it’s purpose after we changed the way it operates.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop move so slow I get frustrated turning it on. I have not used this laptop in months because it started to run really slow. A total regret.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is excellent for streaming, school work, and working from home. I love how the battery charge fast and don’t die quick.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    My laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop literally came broken I will never shop for best buy delivering ever again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hp 14 lap top

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend very nice product.happy with the purchase..nice price and very fast working.thank you best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer for the price. Im just used to the numbers on the right side aswell as the top. But other than that no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I FOUND THE RIGHT SIZE LAPTOP I needed I love it I get my ink at best buy and my copy paper best buy is my store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the kids

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for when your kid wants their own computer. Plenty of processing power for email, web browsing and homework.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son for use at school and it's excellent l could not ask for more and the price was just perfect....

    I would recommend this to a friend