Customer Ratings & Reviews

Great service, device is good. Purchase was very convenient. Shipping was great . Slightly slow at times but very good for work.

I’m not a fan of this laptop does not have space to hold all my files.

I got this computer brand new; I had it only for 3 weeks and I had to take it to the geek squad because the update messed up the computer.

I had to return the device due to it not working after a week.

My wife loves it She's been running something like that for the last year and you guys ended up coming up with one that was perfect

I've used this laptop for maybe a total of 10 hours and the screen has stayed black the last hour of it. Its been so slow as well. I thought it might be my internet connection, but my 9 year old laptop had no issue when I tested that one out.

This was great, great price easy to pick up and my daughter loves it perfect gift for a teenager on the go

At first it was working good then for some reason i started having trouble accessing websites. I dont use it for anything too difficult.

Worst computer I’ve ever had. Froze immediately after I turned it on and continued to do it every time I tried to use it. Not worth getting.

Love it , is very lightweight and what I like the most is that is not loud at all when the fan turns on.

Computer was refurbished and I knew that but it did not mention coming without a charger until pick up

Trash not worth 20$ wouldn’t recommend to anyone poor computer

Perfect laptop light sleek and economical. Highly recommend for light computer use to pay bill or pdf your docs excellent purchase.

I just wanted something that i could use for work. It is perfect for writing assignments and navigating the internet.

Needed a computer that had updated Windows system. Didn’t need all the bells and whistles for a simple use/paper writing

I didn’t get what I wanted but I still enjoy shopping at Best Buy

I couldn’t do the things i needed to do because it’s a ln S-mode PC.

When I got this computer there wasn't much on the website describing what it was. I was able to get it and test it for a couple days. I will say that it took almost 2 weeks of constant fiddling with it for it to complete all the updates, get signed into all of the accounts that were important, and get it up and running. I originally got this computer for my son, unfortunately he isn't able to use it because it is not a touch screen, And for some of his school projects, it's much easier with a touch screen. I honestly didn't know they made laptops that are not touch screen...but I found it!! When he does use it, He's having a lot of issues using it. I honestly would return it if I could. It's pretty slow, and every update takes multiple hours. Other than that, it's a really beautiful white color, it does everything you need and HP to do. And it's the perfect size to work with or travel with. If you are looking for a cheap computer that will do the bare minimum, this is the one.

Seemed like a great deal, only wanted it for streaming shows won't even work for that. Its basically a paperweight, don't waste your money.

Not good I wish I would have had more money to buy better sometimes it freezes up