Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 342 Showing 6,821-6,840 of 7,191 reviews
  • Rated 2 out of 5 stars

    Hp

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap and not what I expected. I expected better from hp

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Low space

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get it it’s a low price laptop but absolutely no memory other than that it’s good

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Maybe I had a faulty laptop

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound went out almost a month later.Touchpad also stopped working .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Perfect for school

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my daughter to use for school and she loves it , Thanks HP

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not be fooled by the positive reviews

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is horrible. It does not work if you need to use chrome.I have only had it for a month. While the design is pretty, it’s not worth the money and was a horrible decision. All the great reviews about it had me fooled. Not to mention it runs slow and is pretty boring. The battery also runs low quickly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    Good buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for school and it is doing its job. I love the size and color.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not waste your time or money on this

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have known better than to expect quality from a laptop priced as low as this, but would have expected something with HP name on it would be decent. I was wrong. This is the absolute slowest brand new computer I’ve ever seen. Returning it tomorrow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very slow don’t buy it it’s not worth it pay a little bit more and get a better quality the downloading watching YouTube or zoom very slow

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was alright but missing alot of features that I was look n for

    I would recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Lulu,

      Thanks very much for your review. I'm sorry to hear that the laptop did not meet your expectations. We always aim to make our customers happy, so if we can assist you with this or in selecting the product that best suits your needs, please don't hesitate to reach out to us directly at support.hp.com.

      Alexis
      HP Care HP

  • Rated 2 out of 5 stars

    Operating System

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Operating System is limited to Microsoft products only.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact and light. Fast and reliable computer. I purchased for my daughter

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lap top

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality for the price batteries low to fast

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good value

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for a friend it’s a great laptops to do school work

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    retired

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computer is ok do not like win11 should have opted for 10

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very limited. This is good for an elementary student

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product from Best Buy.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP Laptop was fine until today. Flashed off, did a couple more flashes then died. I’ll wait a few hours & try turning it on again. I have a feeling since product was a sale item it wasn’t new. Not sure but suspect. Too bad. Won’t ever buy a Best Buy sale product again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love my computer!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This white 64GB eMMC HP comp is amazing in every sense of the word. A marvel of modern technology, combining compact design with impressive performance. This laptop, powered by an Intel Celeron N4020 processor and 4GB DDR4 RAM, is a wonderful budget offering that leaves nothing to complain about. The 64GB eMMC storage provides ample space for essential files and applications, making it an excellent choice for students, professionals, and casual users alike. After switching out of S Mode, apps I slapped on here include Office 365, Chrome, iTunes, Photoshop CS6, Sony Vegas, Retroarch, Virtualbox, and DOSbox, and still had some room to add roms and songs. While it may not be a powerhouse, it manages daily tasks well, flaunting simplicity with the classy flair. One of the standout features of this comp is its amazing glossy screen. Glossy screens are known for their vibrant colors and high contrast. They are particularly well-suited for multimedia tasks such as watching movies, editing photos, and gaming. The glossy finish can make images appear more vivid and lifelike, providing a truly immersive viewing experience. Even though it is only a 1366x768 resolution, the graphics look great. This comp is not just about performance and display; it’s also incredibly portable. Its lightweight design makes it easy to carry around, whether you’re moving between meetings or traveling. In conclusion, this HP 64GB eMMC laptop with a glossy screen is a great choice for those who value performance and display quality. Whether you’re a student, a professional, or a casual user, this laptop is sure to meet your needs and exceed your expectations!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slow 4GB ram and not upgradable.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the slowest computers and you cannot upstage the ram from 4GB even though I was told it could be at purchase. The computer uses have the ram just for the operating system. Terrible computer and terrible advice from the employee.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely slow!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this cheaper HP laptop to be able to work from home. It was so slow! This is my first PC in 12 years. I can see why MACs are so much better. I only used this for a weekend and returned it. I guess you get what you pay for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not recommend

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheaply made and super slow. Not to mention the whole buying experience to the returning experience was extremely frustrating and difficult. Haven’t even received a refund and they received my return 11 days ago!

    No, I would not recommend this to a friend