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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 346 Showing 6,901-6,920 of 7,191 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    perfect for christmas

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item as described. delivered on time. perfect for my grandson easy to use. The size is real good.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed, Screen quality

    Rated 3 out of 5 stars

    Slow speed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought mine slightly over a month ago, but it's speed is slow. When I try to contact HP using the support tab, it doesn't let me. Occasional when I type, the screen blacks out on and off.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    GREAT BUY FOR A BASIC COMPUTER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a basic computer which was all I expected because it was a GREAT low price. Seems to run good. The only thing that bothers me is that I bought 2 of these and they each act very differently.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thank you Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this got my Dad for Christmas. He has a real hard time with technology and I think this computer will be great for him because it’s easy to use and also still has all the latest features.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Great lil laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely good for the price, bought it to use at work and handles what i want it to do well.. have fiber at work and on the basic 100 plan.. quick web site loads. Streams with no lag.. only complaint i have is lack of disc space and no way to upgrade it. Wanted to toss an old game on it but lacked room. tried to load game on a 256 gig sdcard i stuck in it but game wouldnt function unless loaded on main drive. Still functions great for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wonderful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful great exceptional marvelous supercalifragilisticexpealidocious

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing! It's super thin and light, but still has a great display and plenty of power. The battery life is incredible, too. I've been using it for work and video editing and it's been a dream. it's definitely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second purchase of this laptop. I bought one in 2023 for myself for college and I just bought my high schooler one. Simple laptop that meets our requirements.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Easy to set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up .. love the color ..was easy to set up with my printer..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product. Has everything I need. Came with Microsoft 365 for the first year free. I like this product more than my Dell laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Perfect for school

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is going back to school. This is perfect for her. Lightweight, compact and versitile.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been awhile since I've purchased a laptop, my experience at the Best Buy location was good, i had to wait for a few minutes before someone helped me, but i do love my computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good size, beautiful color

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful computer, color and just very comfortable for my use. Highly recommended

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Will not impress you, but that's not the point.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's face it, this computer is complete barebones. It has a keyboard and a mouse and a functioning screen, and that's about it. I had a 2011 Macbook pro that had one foot in the grave and currently on a college budget, so I bought this to get me through the rest of the semester. Yes, it comes with "S" mode turned on, but just go to the Microsoft support page and it will literally take 5 seconds to turn off. I have no idea how people on here claim that it took them "3 hours" when there is a guide that Microsoft posted. The computer itself isn't exciting, at all. The speakers on my iPhone 4 are better, the screen on my 11 year old Mac is better, and the trackpad is one of the worst. But, for $200-250 what do you really want? It is not blazing fast, and if you have multiple tabs open you bet it is going to slow down. Personally, I can't believe how barebones the specs of this thing are, but still, it manages to work perfectly fine day to day. If you are looking for a performance laptop, this for sure isn't it. But, if you are a broke college student like me or just need a laptop in a pinch, then this little thing is great and has saved me from headaches trying to restore my old Macbook. One bonus... for a tiny laptop this thing has great battery life. My Mac would only last a pathetic 25 minutes before dying, this thing lasts over 5 hours and can get through the day with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for me. Very compact for my busy on the go lifestyle and very budget friendly. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Sleek and Portable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this laptop so sleek and easy to take everywhere i need it to be

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Budget friendly & reliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great budget-friendly laptop! Nothing fancy, but it has done everything we've needed it to do without issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality and Great Price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for college and its been the best laptop for school work, its amazing! Low price and great quality, i've used it for many other things such as streaming, work, and games. I've never had an issue with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is very easy to use convenient for travel. I enjoy the quickness of navigating thru it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Simple efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery and screen quality at a good value. Perfect for the price.

    I would recommend this to a friend