Customer Ratings & Reviews

Got it for my mom cuz her iPad broke. She loves it! You can watch videos and handle your internet needs without issue or lag

User friendly and easy setup. Great for basic use.

You can’t go wrong with hp. Nice big screen. White exterior looks great. Plenty of hook ups. I like it. It does what I want.

At first my computer was acting weird shutting off and keep kicking me out what i was doing but i reset the whole computer and it works much better

Not enough memory or processor speed to run basic tasks like online browsing, email access and bill pay interfaces. S mode can't be turned off so you can't download any other browser other than MS Edge. I returned the laptop as it was too frustrating to use. I only needed a laptop for checking emails and browsing but it couldn't perform basic functionality.

new to laptop . still learning how to use . i am very happy with it . needed to upgrade from desktop . too old like me .

Gift for my friend and he loves it. Does everything he wants and needs

like the store's title says..BEST BUY. I needed a computer to do some work from home...you had this great deal.

Great for the price works well and easy to upgrade memory

The laptop great so far. But I did experience freezing.

This is a good computer for what I needed it for, doing training for work, doing some financial reports, and creating documents.

Fast. Suitable for my needs. If needing something for browsing, this is the laptop to get. Love that it's lightweight.

Great laptop with at a low price. I love it and it works great for school.

Thank you so much ! It fast and I love it !! I will come back to Best Buy again !

This laptop works great for my online schooling. Also works well for playing games!

Excellent deal! Works great! I have always had great experiences purchasing open box products from Best Buy.

Bought this as a gift for my mom. It very bare bones and basic, but it works perfectly for what she needs it for

This is hands down the worst laptop I've ever owned. I could not hate this laptop more. Bought it in 2022 and had problems with it right out of the box. I had to disable the touchpad and use a mouse since the touchpad would start randomly activating buttons if you even waved your hand over it. It's SLOW, and I mean unbelievably slow. Pretty sure my laptop in 1999 was faster than this. I'll be typing along and suddenly it will switch to all caps even though the caps lock isn't on. I'll also be typing along when suddenly any button I push pulls up oddball screens and the only way I can fix it is to turn it off and on again. Did I mention that it's SLOW? Like it takes a full 3-4 seconds for a page to load and I'm not exaggerating. No one else's laptops in the house take anywhere near this long to load. I don't play games on it or even stream videos. NOTHING. I visit websites and send emails, that's literally it. Just AWFUL.

My laptop hp is a very laptop especially for anyone who in school or just need it business

Decided to go back to school, did alot of research and decided on this laptop and i couldn't be happier, works great