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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and impressive battery life, often praising its lightweight design and convenient size. However, a significant number of users have raised concerns about the processor speed, finding it insufficient for basic tasks. Other common drawbacks include limitations with screen quality and storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 353 Showing 7,041-7,060 of 7,191 reviews
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    DO NOT BUY!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the worst purchase it is extremely slow get opened the book and my update was over 45 mins long to complete. This is garbage

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely perfect for what I need it for. Lightweight so easy to take with me. Set up is quick so you can start having fun right away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My HP

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the excellent choice for main or backup use. The product is versatile in itself. Lots of features and programs available.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Video quality horrible and jumpy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this laptop for my mom and the video picture whenever zoom or any other video app is being used is shaking, jumping and staticky! Will be returning.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Computer was compromised when i got it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to take it back to Best Buy! Had issues with it! Now i have a better Lap Top with no issues! The issue with this has nothing to do with Best Buy!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to ise for telehealth appointments for my youngest daughter. It let me set up an account but wont allow me to open edge or anything. Bery disappointed. Guess i will return it for my money back

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    School Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for college grad school online classes, will do everything that I need. Quick and easy to set up. Great bang for the buck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good for its price and light use. It is good for school use, not sure if it would be a good choice for college or university.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very important to use in my study room

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very important to use around the house in my office whenever I go out even on the ⛱️ and whenever I go camping

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice but dont let near ANY drop of liquid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spilled just a little bit of water and the whole computer spazed and stopped working

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is great for my son for school purpose. I it a lot of capabilities like a Chromebook I would buy again

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Really SLOWWW and STOPS WORKING after a YEAR!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited about this laptop however throughout the year it was really SLOWWW, I was only using it for homework, and it didn't even work for that. Recently it stopped working like the screen doesn't turn on at all! Like the light from the battery turns on but the screen just doesn't turn on!! Even though it was a cheap computer, I recommend just buying a 400 to 500 dollar computer instead of wasting money on this computer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This is the best laptop I have had so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about it i can play games and do my work on it and the best thing is the gaming thanks putting this

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    I do not recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordability was the main focus when purchasing this laptop; however, after the rxperience, i chose to invets in a higher qaulity laptop. I returned this the next business day. Function were very slow and lagging.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is GREAT Display is also GREAT and the Speed is also GREAT It has just about everything you need in a laptop

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Spend a little MORE Get a better LAPTOP

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YOU GET WHAT YOU PAY FOR! Starts off decent but there is an immediate decline in the operating system speed, It lags when moving around the courser. Having a few windows open will make it delay when clicking on links, going back a page or even opening new tabs. Absolute trash to watch any type of video. I currently use it for my Online classes and honestly it can be a drag when you cant get things done right away.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop arrived in mint condition and was exactly as described online. I am pleased with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this computer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by the salespeople not to buy this computer because it was "cheap". Well, this computer has been better than my Mac and my expensive Dell. I bought it about 3 months ago. It is lightweight, fast, durable. I need to get a SD card or an external drive to add more memory. But this is an awesome computer. Bought 2 more for my staff. I want to buy the White one as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with limits

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price great quality quick shipping, keys stuck once or twice but overall very happy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    good for teens school work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid needed a computer for online schooling and this was in the budget. It works for our needs and if it breaks, it's not so expensive we can't replace it.

    I would recommend this to a friend