Customer Ratings & Reviews

The computer was slow. I do like the laptop and it is a good size to do work.

Specifcly i mean project flight and games like that

Great laptop for the price works for what is needed.

Great laptop for the price. Great for student or home use.

Great buy! Clean and fully functional. Bought it used and was hoping I didn’t have any problems.

Very easy to use and was pleased with this computer.

Wouldnt load full pages in the first day. Tried to update it and that took so long I had to give up and just return it. I dont care how cheap it is, it should still work on the firsr day. It also felt cheap. This is a lesson to not buy a computer based on looks.

The computer runs great but I dropped it by accident l, not even a hard drop and the computer screen cracked on the first drop (never had this problem with other Hp computers) . So if you plan on buying this laptop make sure to purchase a laptop case and warranty since it breaks easily.

Painfully slow. Literally just right clicking makes it freeze up.

If you looking for a decent laptop that gets the job done nothing more nothing less then it's good

My daughter absolutely loves it! Everyone at Best Buy was so helpful

Elena was great and informed me she was on the way. Highly recommend the extra 5 bucks

The computer very nice. However no charger was ever shipped with it. Then when calling Best buys customer service number zero help because they sent me to my location store which I received the worst help, the brought out and old cord. Not helper and the worst customer care ever.

It’s ok. The picture quality could be better. But overall ok

great lap top thin light weight and reasonably priced

Save up your money to get something better.. it is so slow and brand new out the box. Should be taken off the market. Really needed something affordable for work this was all i could afford and have to return.

Takes five minutes to open a edge browser, locks up constantly. My 5yr old cellphone is quicker. Bought for my kids and didnt realize it was this bad until i needed to use it.

I got this laptop last year for my birthday (rn it’s a year later) and it is one of the worst laptops yet.. It’s slow basically just worthless even chrome takes forever to load or just downloading something.

The worst computer I’ve ever used. It takes a year to connect to a website, if it even does…. I usually get the popup that says “this page is not responding.” I’m now stuck with this piece of crap because Best Buy only allows 14 day returns. Very very frustrated

My kids needed something for school projects and and homework. I bought them both this laptop. It's ok except after awhile it doesn't hold a good charge, keys get loose and lots of buffering or lagging after updates. It's good for short projects but I wouldn't purchase as an everyday or all day laptop. My son's would get hot and automically shut down even though he has it on a desk on an air cooling mat.