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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers highly value the 14" Laptop for its overall performance, portability, and lightweight design. Many appreciate its battery life, size, color, and affordable price. However, some customers have expressed concerns regarding the processor speed, screen quality, and limited storage and memory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 7,178 reviews
  • Cons mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Great starter computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter computer ! Start up and out of the box it was pretty slow, almost brought it back but my nephew fell in love with it and told me let him keep it. The bugs have been sorted out and he uses it everyday!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Awesome laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't be more pleased with this laptop. It is super lightweight, great memory capacity and the screen quality is excellent. I would definitely buy this one again and again.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my mother. She uses it a few times a week and loves it. It is simple to set up and easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer for the value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer for my mom who just needed a laptop to use for online banking and word documents. This computer fit the bill. At a little less than $200 it accomplishes all her needed. It even came with a subscription to Microsoft 365 free fie one year.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been the best HP laptop I’ve had highly recommend would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mother-in-law

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up for 85 year old. Person not very computer literate

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt delivery. As described and works great! Easy to set up and use. Great transaction! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but couldn’t expect this good for the right price .

    I would recommend this to a friend
  • Cons mentioned:
    Memory

    Rated 3 out of 5 stars

    Laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife as a gift. It's okay for the price but have no memory space

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, Basic Laptop to Use Online

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, basic, lightweight computer best used for online work. I use it for work on Google using their online office suite. The most annoying thing about this computer was getting it off S mode. It took me a few hours of trying different methods I found online. You can’t download Google Chrome unless you disable S mode. My work on this computer is entirely on chrome, using it for lesson planning and posting for elementary music students. Aside from that annoyance, the computer is very functional for my needs. It has little memory, but I don’t need much.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Affordable Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop for school and home in general. Weve been looking around for laptops. We found this ine and the orice was incredibly affordable. Thank you Best Buy!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    had a computer break down

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    priced right<cheap>it dose everything i need.iam not at a computer level,ware i need anything with more bells in weasels .this dose everything i need,thankyou donald.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop is great. It has everything copilot mode, windows and all the other features that I need to do for my laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    super slow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes you get what you pay for but man the thing is struggling to open internet explorer and i literally have nothing else installed on the pc. Spend the extra $200 and get something decent.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. It is a little on the slow side, which I knew when I purchased it but was surprised by just how slow it is. It's a great little laptop for my son to do school homework though.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Decent computer for the price

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer serves its purpose for what I need it for. It’s not super fancy and unfortunately super slow so if you need fast and fancy this isn’t for you. I think I’ve only used 5 times since I’ve had it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Bad quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad quality, slow and lack any type of processing power. Also locked

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Laptop cutie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so light and handy! It comes equipped with loads of stuff already so I don't have to go through a bunch of hoops to get everything I need downloaded. Easy to use, plenty of extras, and inexpensive. What more could you ask?

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, good for work, streaming and homework. No fast but slow either. Very stylish and sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    grandma loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a little smaller than expected bht thats because I'm bad at dimensions. I got it for my grandma for her birthday because she had been needing a laptop and she loves it. says its the perfect size for her to use comfortably.

    I would recommend this to a friend