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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 7116 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, portability, lightweight design, and good battery life. However, some users have expressed concerns regarding its processor speed, which can struggle with basic tasks, and limited storage capacity. Additionally, issues with screen quality, insufficient RAM, and limited memory have been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 238 Showing 4,741-4,760 of 7,189 reviews
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    You get what you pay for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop loads extremely slow and i thought about returning it but i need it for school. I would NOT recommend this product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop! It boots up fast and always loads my programs quickly. Thoroughly satisfied!

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Good Basic Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a basic computer that serves its purpose of general surfing, creating docs, and email. The construction of the laptop is not very sturdy but still looks nice. Great price point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great LapTop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the laptop quality overall for the price. It has just enough memory for my evey day use! I’m satisfied!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good computer for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted a cheap computer for school and this computer does just that. A bit fristrating when the computer freezes momentarily but for the price, its does its job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for testing at our training facility. Connects effortlessly to the WiFi and stays connected! Fast and reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great just what i needed , display is great, fast and it was a great price, thanks Best Buy...

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    SLOW

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not happy with this laptop at all. It runs so slow and freezes each time I've logged on. I guess for the price what can I expect. I want to toss it already because I can't return it...very disappointing. I just wanted it for the basics like browsing and paying some bills online, can't even do that. I should have read the negative reviews before purchasing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop. I bought it for my son. The speaker is loud great for downloading.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John Va Beach

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person was very helpful with me in picking out the right laptop for my needs.Great selection as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I juste like the way it's easy to display and also the speed. I would recommend to everyone especially for tha price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is super comfortable and although low gamma, excellent for the most basic things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves her new laptop touch screen and very economical great buy best buy !!!!

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Work Laptop Wouldn’t Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display for this device was nice and so was the color I got it for (white); however, this laptop was not very fast at all. I wish they wouldn’t continue to make laptops with a Celeron processor when it performs that badly compared to if you spent 100-200 dollars on a better laptop, almost feels like I’m being punished for wanting to save money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Not impressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not satisfied with the speed of this device. Brand new, out of the box and it takes forever for pages to load. Very frustrating!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my mom she 83 and she loves it perfect for her age daily used to listen to the news

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop sucks it is so slow you’d think it was 20 years old or something. But I guess ya get what you pay for

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    good laptop with budget price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient to carry around and good for internet surfing and some light office work

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Get a more expensive product that’s better quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It got hot so fast, took forever to load 1 tab and wouldn’t let me download google chrome onto it. Do NOT get it. I bought it because I like vintage older style tech and this looked so cool but it did not work for school stuff and struggle to run things like excel and word

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just for basic used

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is for basic used not for play games maybe just homework and watch videos online and still sometimes get frozen

    No, I would not recommend this to a friend