Customer Ratings & Reviews

Terrible purchase. Was so very slow.....returned..

Summary ------- This is a good laptop for my son to work on the school assignments while at home. The 64GB is sufficient as he does not store files locally and works mostly off his google classroom. 8GB RAM is sufficient to make sure the laptop is zippy for the day to day needs. For the price its a great purchase with a fantastic display Pros ---- 1. Price, very inexpensive 2. Backlit Keyboard 3. HD display with microedge 4. lightweight at 3.2 lbs Cons ---- 1. Very basic - mostly surf the web or kids school needs Details ------- This is a very basic laptop which will serve the purpose of kids using it with school work and that's what my son got it for. The display is pretty good with HD (1366 x 768) and microedge. The operating system is windows 11 home edition. The laptop itself looks to be well made with quality plastic and its light weight with just 3.2lba The battery life seems to be decent and it has the HP fast charge capability with 0 to 50% in 45 minutes which i think is pretty decent The laptop also includes a 720p camera for zoom calls for school Overall for the price, i would buy it in a heartbeat.

Wish the keyboard was lighted and the display screen was touch screen.

not what i exspct look likes it has been used refub and sold

Bad customer service Incorrect product description

I was sent a laptop with someone else’s profile on it and it was scratched. Sent the laptop back and it was received in the 13th still haven’t gotten my refund. It should take this long for my money to go back on my card

Good for general and she. Not the fastest computer though.

Worked slow out the box. Don’t recommend purchasing at all.

Brought this item as an open box product item never worked properly and return period was shorten than an traditional item so I I just loss out on money I was suggest to not purchase open box items as the quality is not verified.

Smaller than expected but works well for a spur of the moment purchase! My laptop died right as my college classes started, and as a PhD student, I definitely needed a laptop. This gets the job done with no issues!

The computer exhibited poor quality, with subpar performance and reliability issues, falling short of expectations for a functional computing experience.

I have been asking myself why this laptop exists, and I have yet to find an answer. Who is the target audience? The price point may be attractive, but that should be a warning sign in this case. HP tends to make products that are generally reliable, well-made, and of decent to excellent quality. Boy did they miss the mark with this one! Let's start with the overall build quality. The shell is plastic, which is to be expected with budget laptops. There is some weight which provides a false sense of "quality". Just because something is heavy, does not mean it is well-made. Opening the lid, the hinge actually functions quite well. It holds its position and is taught. I noticed right away there is a plastic bezel around the screen that seems to be glued in place, and not well I might add. It was already separating from the screen to the degree I could see the gap. The keyboard is atrocious. The keys are not at all pleasant to type on, and even light typing causes the casing to push downward. There is a TON of give all around the inside of this laptop due to the very thin plastic. There is no backlighting, which is not uncommon in this price point. The 14" 1366x768 HD display is usable, but really low image quality. Don't expect clean, crisp images or to effectively perform any image editing. The colors seem muted and dull, the image edges are not well defined. I also worry about the screen being damaged due to the exterior lid having a lot of give. The ports are another area where it would be easy to be fooled into thinking this is a much better laptop than what it actually is. There is a single HDMI, 2 USB Type A, a single USB-C, a headphone jack, and SD card reader. The USB ports are all 3.0 so the speed is limited. The internals are where I am baffled, and what makes me wonder why this exists. The hard drive is a laughable 64GB. This is not much space, so if you are looking to add additional programs, or store photos and videos, you'll find yourself running out of storage very quickly. 4GB of RAM in a laptop is just silly. What are you going to do with this? Nothing! Multitasking is not a thing with that amount of RAM. If you keep a lot of browser tabs open or tend to minimize instead of close programs, you will bring this laptop to its feet. The N4500 Intel Celeron processor isn't going to allow for much speed or bandwidth to do much on this device anyway. I understand this is a budget laptop, but these specs are just horrible. When I started this laptop for the first time the boot time was just under a minute, which is slow. As with most new computers, there was an update available for the Windows OS. Over high-speed wireless broadband the download took just shy of 20 minutes. Ok, I'll extend some grace. There are multiple variables that could impact a download. However, the update failed to install, even with multiple attempts. I made another attempt to redownload the update, but again the update failed to install. In the end, for me, it doesn't really matter. This is not a device I will be using. So, I'm left wondering still - why make this and who is the target audience? For not much more money you can find a much better laptop with a bigger hard drive, upgraded processor, and more RAM. For the same money, a Chromebook with more impressive specs can be had. I cannot think of any demographic where I would be comfortable recommending this device.

Great product, happy to have it for my family. Thanks

Basically you get what you pay for. The screen blacks out, and I have to continuously hold the power button to reboot the laptop which can take up to 20 minutes. This is a toy for a toddler.

This was a cheap piece of crap. Do not recommend. It froze constantly. I returned it to the store ASAP. I know that I shouldn't have expected much for the price but it wasn't functional.

Turned it on and says no hard drive found. Tried to contact HP repeatedly for help...couldn't get through. Tried to do factory reset and all...NOTHING works.

This is a complete lemon, don't buy for any reason. I bought one for my 5 year old niece and even for that it was insufficient. An extra $100 or $200 is worth not buying a paperweight

The Microsoft constantly crashes and freez all the time. Ive only had this laptop 3 weeks and the updates are ridiculous.

Great laptop for projects on a cricut machine and other simple task very fast good laptop for the price

Do not buy this laptop. I should have listened to the salesman that said it his number one most returned item.