Customer Ratings & Reviews

Was sent a USED computer, it wouldnt sign onto wifi so on step 3 of set up it never got any further. Sent computer back the day i got it and STILL havent received a full refund. Never buying thru any other place online like this again. I thought i was buying from best buy not some person. Very unhappy this was supposed to be a Christmas gift.

I absolutely love my laptop. In perfect condition for a refurb. system. Everything was clean, the software was installed properly and is a great additional to my craft business.

This HP laptop performs well and it does the job that it is tasked to do. Obviously not your all the bells and whistles machine, it is reasonably fast and is a good choice for doing basic tasks from a bedroom or home office. Price to performance ratio is very good.

1st of all it's blue and that's my favorite color!! It's the perfect size, the price was awesome, and Best Buy is my new fave electronics store!!

So far it is good. Have not had any issues with this item.

Decent quality for the price. I bought this to use for school.

Works well, reasonably fast, lightweight and good price

Just wanted a laptop to browse the Internet, check emails and manage household finances. This thing can't handle the most basic of functions. When you type in office apps or email the text always populates on a three second delay. Opening a Word or PDF document takes about 30 seconds to a minute. And on boot up I get a "user profile could not be loaded" which requires rebooting two to three time to correct. Yes this is a budget priced computer and you shouldn't expect much, but this thing feels like a time trip back to 1998.

Great laptop perfect for my business needs and the price was affordable. Also the customer service I receive was amazing

Great boys for my boys in grade school they love it . And you can create Microsoft acct and add restrictions if you would like and monitor all activity

you neeed patience to operate this device battery dies quick

I absolutely love this laptop It’s perfect for what I Need on a day to day basis! It has the perfect amount of storage and I just love The color!

The PC itself is probably Ok for what it is. However, you need to be aware that this computer does NOT come with a power supply or any way to make the computer turn on and work out of the box. You will have to buy your own power supply.

The PC is incredible, I enjoy how fast it is, how it saves my data, the size. It fits everywhere, easy to charge, connects to Wi-Fi quickly. Very awesome product. I highly recommend!

You guys did a great job thank you so much it works great

I'm not going to write a review just to get a gift card, (but it would be greatly appreciated) I got this laptop for a Black Friday sale (2023). It has been slow the entire time I got it. It's not the internet, because I have high-speed internet. I would like to return it but I fear that I will not be allowed based on how long it has been since the purchase date.

This computer is horrible. It’s runs very slow. It is not functional at all.

Great for basic needs but even with high speed internet, this laptop is slow

Genial mi laptop, es increíble, maravillosa, gran calidad en imagen y resolución. Es una maravilla!

Great computer for my son. Wanted something similar to a Chromebook for school that allows him to focus and not get distracted and we’ve found just that in this computer.