Customer Ratings & Reviews

Purchased 11/6/2022, battery failure 7/21/2025: only works (and runs slowly) if plugged in, battery no longer charges. Average use 1 hour/day for Zoom meetings. Battery isn't removable/replaceable, not worth the repair cost.

I love my pc and it was a great price. I spent less than $200 for it. My old HP I had for almost ten years so it stopped working and this one fulfills my needs as I am a college student online.

Screen faded in and out upon opening and turning on for the first time. Tried to return and was told that i had to let Best buy send it off to get fixed. Currently waiting on it to be fixed.

Was way too slow. I'm a pretty basic person and I don't do to much online. This was not enough for me at all and I had to upgrade.

Did what it was supposed to do, but stopped working after a year. Won’t charge and warranty expired.

My son haven’t even got to use his computer since he got it. It’s been in the box since Christmas because this laptop moved sooooo slow and sucks BAD

it's an alright laptop my system keeps having problem keeping the time and date where it goes back 2 to 3 days change it then 2 and half hours later time goes back to when I first got one the computer

Not very helpful machine, was too slow to do mathematical calculations quickly. Connecting to internet was challenging, not sure if it was machine or software that wasn’t working properly.

Computer is really slow do not recommend brand new and would not load anything

The laptop is so slow to function. I would not rec

HP has been so good to me in the past! This time, not so much. First one got stuck in "Updates" - tried everything, took it back. Second one - same thing!! Too bad, otherwise a nice little computer at a good price. I switched to another brand.

Solid, basic. And very affordable. More than adequate for many tasks. A great machine to assign to a dedicated task, freeing up the chore of reconnecting another computer

My new laptop don’t turn on unless it’s plugged in just haven’t had time to bring it back!! From day one of picking the laptop up not satisfied at all!!

This product wasn’t good I brought it for my grandson to use his first laptop for kindergarten it wouldn’t hold a charge, it was hard to turn on and to get to the apps was horrible.

It was bought as a "value" laptop, but it seems to work just fine, with all the power of MS Office (which we paid for) and all the familiar stuff that laptops are now asked to do.

This is a great no-frills Windows laptop for basic needs. Have had no issues so far and is snappy enough for web use including video. The shell casing color looks good to boot!

It worked for about 3 weeks and it is no longer working

Slowest laptop I have ever used. Can barely load Microsoft Edge without exploding.

Im not sure if this laptop was a refurbished one because it is very slow and does not work well. I keep getting not responding messages

Very slow start up. Got it used, was a floor model. Looked brand new. Returned, but still got charged for recycling fee. Even though I brought back within an hour. Not cool.