Customer Ratings & Reviews

With just 4GB of RAM, this won't set any land speed records, but for casual use and school work, it is more than adequate. It's lightweight enough that it doesn't weigh down a backpack and feels well-made so I'm not worried about taking it on trips. The hinge is firm but I am still able open with one hand. Navigating online was quick with pages loading quickly. Videos played without any trouble and the screen was adequate. I did some work with Excel and Power BI and it's fine for creating smaller spreadsheets, but downloading and navigating through larger data sets definitely put the computer under some stress. Creating and viewing Powerpoint and Word documents was problem-free. I was able to do some light photo editing on Photoshop Express, but large files or heavy edits slowed the machine down. Any of the full-featured pvideoor video editors aren't going to run on this barebones on a system. For most students and casual users, this laptop is a perfect solution without sinking a lot of money into a system with more power than they need.

This HP laptop was a great upgrade for my personal home use! It was super easy to set up following directions on screen upon start up. I was able to use my cloud account to transfer files/data from my old laptop to my new one in a quick process. It came with a charging cord and has multiple USB outlets as well as HDMI. It came with a free Microsoft trial program which was also easy to connect to. The keyboard is quiet and the mouse isn’t overall sensitive. WiFi connection works great and the speed is satisfactory for my needs. I have used a few of the Microsoft programs and found all of them fairly simple to use. The picture is really clear and colors are very vivid. I’m pleased with it is lightweight making it easy to take with me while traveling. I like that it has the fingerprint id to prevent anyone else from getting access to my data. I have found the memory space to also be satisfactory for my needs as thus far. Overall I’m delighted with this HP laptop and the ease of getting it up and running on day 1!

I have been asking myself why this laptop exists, and I have yet to find an answer. Who is the target audience? The price point may be attractive, but that should be a warning sign in this case. HP tends to make products that are generally reliable, well-made, and of decent to excellent quality. Boy did they miss the mark with this one! Let's start with the overall build quality. The shell is plastic, which is to be expected with budget laptops. There is some weight which provides a false sense of "quality". Just because something is heavy, does not mean it is well-made. Opening the lid, the hinge actually functions quite well. It holds its position and is taught. I noticed right away there is a plastic bezel around the screen that seems to be glued in place, and not well I might add. It was already separating from the screen to the degree I could see the gap. The keyboard is atrocious. The keys are not at all pleasant to type on, and even light typing causes the casing to push downward. There is a TON of give all around the inside of this laptop due to the very thin plastic. There is no backlighting, which is not uncommon in this price point. The 14" 1366x768 HD display is usable, but really low image quality. Don't expect clean, crisp images or to effectively perform any image editing. The colors seem muted and dull, the image edges are not well defined. I also worry about the screen being damaged due to the exterior lid having a lot of give. The ports are another area where it would be easy to be fooled into thinking this is a much better laptop than what it actually is. There is a single HDMI, 2 USB Type A, a single USB-C, a headphone jack, and SD card reader. The USB ports are all 3.0 so the speed is limited. The internals are where I am baffled, and what makes me wonder why this exists. The hard drive is a laughable 64GB. This is not much space, so if you are looking to add additional programs, or store photos and videos, you'll find yourself running out of storage very quickly. 4GB of RAM in a laptop is just silly. What are you going to do with this? Nothing! Multitasking is not a thing with that amount of RAM. If you keep a lot of browser tabs open or tend to minimize instead of close programs, you will bring this laptop to its feet. The N4500 Intel Celeron processor isn't going to allow for much speed or bandwidth to do much on this device anyway. I understand this is a budget laptop, but these specs are just horrible. When I started this laptop for the first time the boot time was just under a minute, which is slow. As with most new computers, there was an update available for the Windows OS. Over high-speed wireless broadband the download took just shy of 20 minutes. Ok, I'll extend some grace. There are multiple variables that could impact a download. However, the update failed to install, even with multiple attempts. I made another attempt to redownload the update, but again the update failed to install. In the end, for me, it doesn't really matter. This is not a device I will be using. So, I'm left wondering still - why make this and who is the target audience? For not much more money you can find a much better laptop with a bigger hard drive, upgraded processor, and more RAM. For the same money, a Chromebook with more impressive specs can be had. I cannot think of any demographic where I would be comfortable recommending this device.

Good product with lovely price. What a lovely product

This is my second purchase of this laptop. I bought one in 2023 for myself for college and I just bought my high schooler one. Simple laptop that meets our requirements.

Easy to use and set up .. love the color ..was easy to set up with my printer..

Its been awhile since I've purchased a laptop, my experience at the Best Buy location was good, i had to wait for a few minutes before someone helped me, but i do love my computer

My wife is going back to school. This is perfect for her. Lightweight, compact and versitile.

Do NOT BUY this laptop! The processor is known to be terrible and I should’ve done my research deeper before buying. It wouldn’t even hold two tabs open at a time response/lag time was over 45 seconds. It let me start it up and get it registered just fine but after that it kept crashing. Took it back the next day and the associate said “If I would’ve seen you here yesterday I would’ve warned you. They literally all get returned within a week or so” had to exchange for a better laptop, definitely go with at least the i3 processors never ever get a Celeron

Well, if you're looking at this computer, I'm guessing it's between this and a Chromebook. I never thought that I'd actually recommend a Chromebook (they've always struck me as "baby's first computer"), but I think that I have to... This machine is running Windows S. I figured, great! You can run some real applications on here. Not really. The "S" means that it's kept in the Windows sandbox and doesn't play with other programs. You're restricted to the app store just like a Chromebook, only Window's store isn't as extensive. Now that you can use Word, Excel, etc. through the Google store, you might as well get a Chromebook for school. This machine has similar specs to a Chromebook, so it should be similar, right? Nope. The specs of a decent Chromebook make for a laggy experience with a machine running even a limited version of Windows. But you can at least have a decent experience with web-browsing and some simple videos, right? Nope. The lag gets you again. I tried watching 480p videos on YouTube and you get sputters every minute or so, even with nothing else at all running in the background. Every aspect of this is a profoundly cheap machine. The screen isn't great, the audio isn't great, the keyboard feels cheap and flexes really easily. The design of the machine even makes it look like the keyboard is permanently flexed and I needed to use a ruler to see that it's actually flat. The plastic case feels cheap... Just get a Chromebook. Even a low-end one...

User friendly and easy setup. Great for basic use.

like the store's title says..BEST BUY. I needed a computer to do some work from home...you had this great deal.

Bought this as a gift for my mom. It very bare bones and basic, but it works perfectly for what she needs it for

Great computer for the money! Arrived as expected. Easy set up out of the box!

Easy-to-use love it My son recommended it. Said he had one and that it would last.

I am very pleased with this laptop. The set-up was simple, it's easy to maneuver through the different programs. Installing programs/ apps are quick and painless. Browsing speed is phenomenal. I am very pleased with the battery life as my last laptop had a horrible battery life. Having more than one USB port is great. The clarity in the screen is incredible. It's so lightweight which is another great thing about it. Lastly great price!!

This was an inexpensive laptop without the bells and whistles that I didn’t need or want

The GeekSquad is second to none in talent and service.

Tried opening the Internet browser says its not responding. I turn it off and back on same thing. Try opening up task manager says it's using 70% of the cpu just to have that open. Can only use the calculator and calendar app. This computer should not even be allowed to be purchased.

It works great.No problems at all. Takes care of the day to day list.