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Customer reviews

Rating 4.1 out of 5 stars with 1715 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 3.8 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,715 reviews
  • Rated 5 out of 5 stars

    MY NEW LAPTOP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about it. It's size, color and most importantly how it functions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son. Little lagging, but he loves the blue color. Works well with Roblox.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not even a month old an screen went black an occas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for my mom who is elderly an only uses it for zoom and Facebook lol but I bought it at end of June to give to her on her birthday an at first was great but now the screen went black an just flashes every once in awhile , it’s of course a little bit past the 15 day return time , obviously defective but looking at reviews I see others had same issue. I hope they will exchange or something because I didn’t have 200 dollars to just throw away . I mean come on it has not even been a month since bought it .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but works well for the projects i need awesome buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Painfully useless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly slow and unresponsive. Cannot complete even the most basic of tasks on this laptop.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Jae,

      I’m very sorry to read that your computer is not running at the expected speed. I can certainly understand how frustrating it can be when expectations are not met, and I want to assure you that we are here to help.

      To address your concerns and provide the assistance you need, I recommend visiting our support website at https://support.hp.com/us-en/help/computer/computer-slow. This site is specifically designed to help customers navigate through various computer-related issues, including slow speed, and find relevant solutions.

      If you still need help after trying that link, please don't hesitate to reach out to our support team at support.hp.com. They are available to assist you with any technical issues you are facing and will work diligently to find a resolution.

      Once again, I apologize for any inconvenience this may have caused you. We appreciate your patience and understanding, and we look forward to helping you resolve this matter promptly.

      Alexis
      HP Care HP

  • Rated 5 out of 5 stars

    Happy camper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal i am glade to be able to go to best buys and get the help i need

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow. Bad quality screen. Wish I could return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 5th or 6th purchase. Great for school and work! Always a great purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these laptops for a special gift and they are perfect. Will recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BLUE HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Laptop ! Top of the line! Only thing that’s really missing is touch screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple yet so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer so far!! Everything I needed for a class I’m taking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase its a thin laptop long-lasting battery and very easy to setup

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer will not turn on intermittently. I will be returning.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lovr my Hp lapto. Its light weight and the royal blur color is nice

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This needs to me taken off the website this laptops is so sloww it’s unbelievable

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is easy to use and navigate. It’s also great for school and projects

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy.This is the worst on my way to return tomorrow

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    business laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    specifically purchased it for work purposes and it is doing the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad i went back to HP from my chromebook. So less confusing and very user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MrCee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally satisfied Meets all my needs and the GEEK SQUAD orientation was very helpful

    I would recommend this to a friend