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Customer reviews

Rating 4.4 out of 5 stars with 288 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.3 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers frequently mention that this laptop delivers excellent overall performance and is highly appreciated for its portability, lightweight design, and compact size. Users also express satisfaction with the device's battery life, sleek aesthetic, and attractive color options. While the product is well-regarded for its daily utility, some users have noted limitations regarding the non-upgradeable storage capacity and the speed of the processor.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 288 reviews
  • Rated 5 out of 5 stars

    Mr. Brown

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you very much for a wonderful product and great service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Best Buy Geek squad great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is lightweight and fast, but a step down from the high end Dells that my engineer father used to always buy me before he passed.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is genuiely the most slowest laptop of all time. I would NOT recommend because i have really good wifi but somehow it lags and it takes 10 minutes just for a page to load. I also wouldnt recommend playing games on it either because its too laggy

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Thank you for your feedback. We're sorry to hear this laptop did not meet your expectations. We appreciate you taking the time to share your experience and understand your frustration. HP

  • Rated 3 out of 5 stars

    It works well, but...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is actually a little slow when performing certain actions; it freezes up a bit.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Missing charger

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great computer only thing is mine didn’t come with a charging brick for some reason.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Computer DOA

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible laptop. Couldnt even get past setup on the main page, no matter how many times i attempted to reboot or even wipe the computer. Returned 48 hours later and purchased different product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Look wise good, performance bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to returned within a week. It was that slow. I bought it for my wife, couldn’t work for nextgen (website for her clinic) did not work out.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Thank you for your feedback. We're sorry this laptop did not meet your expectations. This model is designed for everyday computing, and we understand it may not be the right fit for every workload or application. HP

  • Rated 1 out of 5 stars

    It works well enough

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a laptop that just does the bare minimum at its own pace this is the one for you. This laptop is just one tier below mediocre. Please consider this laptop if you don’t mind doing a little dance while you wait for pages to load or for the system to start.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work 10 hour days was just now able to open my laptop and buttons are missing and they won't exchange which is all oanskes for because it was past the days of return or exchange however not everyone can afford to pay for extended time as well as some of us have lives out side of using technology all the time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I’m k

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did know this was a streaming laptop. Purchased wrong item by mistake . Can’t use it for anything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Literally trash

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not log into the laptop after following instructions on setting it up, spoke with I.T and nothing worked the next option was to do something that required wayyy to much effort for a loop I JUST purchased , Never will purchase another HP product.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello, we're sorry to hear about your experience. We understand how frustrating it can be when you're unable to complete the initial setup and sign in successfully. Thank you for taking the time to share your feedback. HP

  • Rated 1 out of 5 stars

    Not Useful To Me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was terrible. It was veryt slow, and when I tried to set up Zoom meetings it kept freezing and loggin off on it's own. Returned and got a much better laptop.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It's alright I guess

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's alright I guess if you want a kind of slow laptop it does the job

    No, I would not recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Small laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small laptop computer very small screen Slow computer

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for the average user

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife found this to be too slow evennfor web browsing and email use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product lags and close out of pages when I'm in the middle of work. Will return and get a different one

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    labtop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it just wasn’t for me the foundation wasn’t not the best

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP 14 laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop has a very low battery life and the trackpad does not function properly- you need to click several times before it works.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello Lissetto, we're sorry to hear the battery life and trackpad performance did not meet your expectations. Thank you for taking the time to share your feedback. HP

  • Rated 1 out of 5 stars

    Hp replacement model purchased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model did not have enough ram for my current needs

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bad quality at any price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't wast you time. it read a sale price however the regular price its still no good

    No, I would not recommend this to a friend