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Customer Ratings & Reviews

$210.00

Customer reviews

Rating 4.5 out of 5 stars with 1754 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 1,754 reviews
  • Rated 1 out of 5 stars

    sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too bright cant dame the light it hurts my eyes when I'm looking at the screen

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good purchase.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life on this laptop is awful! Waste of money and time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This is a ripoff.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the sixth computer I've purchased since 1993 and it is absolutely the worst ever. MY $40 Android phone has faster and more dependable internet ability. Routinely takes 3 to 4 hours just to close a website page. (yes, HOURS not minutes). Save yourself some time and just throw $250 in the trash can. Would not recommend and will never buy another HP product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy from Best Buy. Nothing but problems...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Operating system stopped working. What a piece of crap and they make it almost impossible to add a new operating system.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone called to cancel the service I was supposed to get on today, October 1. I could not understand what ahe was saying about why the appointment was canceled. I could not understand the call back number. So I am stuck without talking to someone about the cancellation.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not touch screen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Describe as a screen touch, but not touch screen. Please do something

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor build quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not ideal for literally anything. Poor build quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless card broken out of the box. Since I can’t get it to initiate setup I’m returning it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    My review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got double charged for the printer and then for the free items the code didn’t work I am very disappointed in the service I got this time with Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    JUNK Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this laptop!!! Enlarges page whenever it wants & just did it while writing this review. Don't have to click on anything and goes there anyway. Does NOT have left click OR doesn't work!!! Performs mostly like the ancient Windows 10 I replace with this junk!!! DO NO buy!!! HP should be ashamed but of course they're laughing all the way to the bank. Sorry suckers, I'm replacing this one!!! New one coming better NOT have any issues

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No usb-c charging

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing to find that at this day and age this laptop doesn't come with a standard usb-c charging capability.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DONT BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy it save yourself the time and money! It starts to slow down and not work properly after a couple of weeks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    lack of knowledge on how to work computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have internet or wifi and I do not know how to make the computer work for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly freezing! Extremely slow, my daughter doesn’t appreciate this laptop as her gift.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Super slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super slow laptop. Dont buy unless youre going to use it for basic stuff.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    My hp 14in

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying my hp it is everything I expected and more.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse purchase ever keyboard didn’t work it came jammed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a typical everyday use laptop, the laptop is very slow.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    item returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was a slow computer to work with tha had to eturn unfortunately.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what it seems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not come with a power cable, have to purchase separately.

    No, I would not recommend this to a friend