Customer Ratings & Reviews

Necessary to return for personal vision reasons. Needed clearer key colors.

The speakers and microphone have ussue otherwise not bad experience

I admit, I bought it for its looks… and because I wasn’t able to fix my main pc. However, this computer isn’t even feasible for an elementary school student. My last purchases on here make me feel like everything I’ve purchased was poorly refurbished even though it was marked as “new”. This particular laptop shuts down when it feel like, I can only afford to have either one tab or one piece of software at a time so idk how that can be overloading the system enough to crash… do yourself a favor and stay away from this one.

It’s cool just a little slow running. Good for now the price is fair

It’s a good starter laptop but I wouldn’t necessarily buy it again though.

Stopped powering on after three weeks, unable to get quick appointments to fix

Still getting use t o using it so no good or bad review at this time

Best for just streaming use. Business or schoolwork was difficult on this pc. Cannot download documents from browser and not touchscreen. Pc began to overheat and lag when on zoom screen sharing or when multiple windows are open.

Beautiful color and all but the laptop itself is trash. It can be full and about 20 or 30 minutes later it’s low battery or discharge completely. The charger must always be near.

I hate this laptop. I have had nothing but issues with it since I bought it. If I let the battery die, it shuts off and a blue box comes up saying who knows what, then it wont turn on no matter how many times I click the power button. Then, after the 1000th time of clicking/holding in the power button, it will come on and be VERY slow for a while. I have always thought highly of HP, but I will not purchase another one. Do yourself a favor and spend the extra money to get a good laptop, because this one is not it.

When I received the package the computer stated excellent condition, but when I pulled out the lap top out it was dirty. Had crumbs of food and when I opened the actual laptop it had tape as if someone had taped their passwords or papers to it and had human hair as well. Not good for a product you expect to be clean at least.

Feels very cheap. Has a hair trigger and clunky mousepad. Not a big fan overall.

My rating is poor due to the lack of knowledge of the salesman. They stated I needed to buy additional software which ultimately cost me an additional $90. I later found out after starting up the computer that the software is included free for the first year. I attempted many times to get a refund in the software that I still haven’t used. And they store and customer service were useless and did not care about my situation.

Not happy with it at all what do i with it a take it back or b do nothing with it

Too SLOW. For me, not user friendly. Frustrating. I returned it (even tho it was pretty!!)

Item is unusable. Cannot open any apps, battery lasts 45 minutes, and it cannot load any searches. This product has since repurposed to become an art peice sitting in my desk drawer.

Install Windows Install the Internet Just install Bluetooth It takes more than an hour It doesn't work out either The next day, a different company Change It takes less than 20 minutes

Not enough internal storage. Very light weight and easily fits in a bookbag.

This laptop was not what I was looking for. I wanted a more web based Laptop and I prefer Chrome to Edge.

It runs very weakly, I thought maybe it was the one I had before as I had one in Pale Rose Gold and I thought maybe it had a factory problem bc it didn’t have a reason to have high cpu usage a few days after purchase but the same thing ended up happening with this one.