Customer Ratings & Reviews

I have had a very good shopping experience with Best Buy .

I am very dissatisfied with this product. From the moment I used it, it ran extremely slow, battery life is only about 3 hours despite the fact that I've had it for less than a month, and the limited storage makes it barely able to function with more than one app installed. Additionally, the extra keys make typing and gameplay very difficult. I would not recommend purchasing this laptop.

This computer is slow, but I knew that before I purchased it. I need it for scanning things, not for every day usage. So for the difference in price, it serves my purpose.

Great product my son is truly enjoying it the touch screen is very help to get things done quickly

Great product for what I need it for I would recommend it for working from home

service was great! will definately order online again.

Love HP computers and all HP devices. Will buy again

I will preface that Best Buy is amazing and has no control over the quality of HP and its products. That said, I am a huge HP fan and predominantly own HP laptops. However, I feel that I need to post a review for this product to warn others before they make the purchase. The price was very nice for those tight for money. But what you get is not worth it. I live in a city and have high-speed internet. It took me 10 minutes just to log in to post this review; that is how slowly this laptop runs. I teach undergrad students and purchased this to grade their assignments when I am not near my fixed PC, and I am woefully disappointed that HP produced such a terrible product. It saddens me that individuals who are financially strapped for cash, like students, are led to believe they have gotten a 'deal'. Unfortunately, I am opting to keep this laptop, as it would take eons to remove my personal information, time that I do not have.

still learning about the specs of the computer. I just dont like it when it starts updating itself.

My boys loved them and use them for all their work and talking with friends.

Bought for school but it didn't meet my needs, too much lag.

Needed to invest in a new one. Last one was a gift from 2016 and could not be updated.

Simple laptop. Doesnt seem to hold a charge long when not in use.

Perfect for what I intended. Staff was helpful in finding the right one for me.

Very good equipment for the price, it has the basics needed for household tasks.

Laptop was easy to install and met the requirements for the project I had to complete.

Great bargain ! Sales person gave no pressure and was extremely helpful!

I bought this Laptop for daily use at work and it's met the expectations

For me, it was kind of hard to start. It’s still sitting there. I haven’t even finished. It takes too long and I’m kind of busy because of the holidays I suppose.

The laptop itself is beautiful, but do not let that fool you. This laptop has a terrible battery life. I can charge it up fully, but within a couple hours its dying on me again. I choose this computer because it had good reviews and it looked nice, now I am regretting it because I was between two laptops, but choose this one because i liked the way it looked and the good reviews, now i have doubts and wish I went with the other one. Dont buy this just because it looks cute. I regret purchasing this one because I have to charge it more than once a day since I am on it a lot through out the day for school and work. My old laptop that I had for 4 years had an excellent battery life all the way until the end. I could use it almost all day and it would still be going. It was an HP also, but I guess this HP battery is not as tough. Again think twice before purchasing this one, safe your money and find a better one with a better battery life even if its not as cute. I am disappointed with this purchase and the mistake I made.