Customer Ratings & Reviews
- Model:
- 15a-na0063dx
- SKU:
- 6515546
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the ease of use, screen size, and battery life of the 15.6" Chromebook. Many appreciate its performance and value for the price. Positive feedback also highlights its lightweight design. However, some users experienced compatibility issues with certain software applications.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an excellent lower level computer. Great for my needs.
I would recommend this to a friendJunes laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great people to work with. I will continue to buy from Best Buy.
I would recommend this to a friendHP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it! You should have it !!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendGift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a gift. I have not had any fredback
I would recommend this to a friend- Pros mentioned:Ease of use
Good computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer works great recommend for anyone looking.
I would recommend this to a friend Like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Learning a new operating system but so far so good.
I would recommend this to a friendGood quality i like this brand. Best buy all items
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality i like this brand. Best buy all items good price
I would recommend this to a friendLove it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just love it a lot and will buy another one it again
I would recommend this to a friendSave your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because I needed the basics for work- a camera for zoom, being able to make and edit documents, and surf the internet. It did not preform well at all. It could handle being on zoom and was consistently lagging so bad that I could not hear what they said because the saying was distorted and my internet was fine. I could make my documents but it did not have Microsoft office, it was just Google. What upset me the most was that Best Buy did not tell me how many days I had to return the item. I filed for a return but couldn’t actually take it in to a UPS for a few day, and when I did I couldn’t return it because apparently I had only 19 days to return it. I thought it was pretty standard that you have 30 days? I just wasted $200 for nothing and ended up buying a new laptop that could actually perform.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Angel,
Thanks for sharing your experience with us. I'm sorry to hear that your purchase has been a disappointment. I can assure you that we always aim to please our customers with our products and can understand how upset you must be that this one did not live up to expectations.
Please know that we are always here to help and/or to assist you with selecting the product that best suits your needs. I see that you have already gone ahead with a different laptop, but if you'd like to take us up on the offer of assistance, you can get in touch with us anytime at this link: support.hp.com
Alexis
HP Care
- Pros mentioned:Ease of use
New computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, easy to follow directions, would buy again
I would recommend this to a friend Chromebook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we bought this. it was delivered. we use it. well, some of us do.
No, I would not recommend this to a friendBasically Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's basic. But, it serves my needs. I don't need much else.
I would recommend this to a friendGray screened in less than 2 months..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review would have been absolutely great except that I had a 2 week window to figure out if the thing was going to crash or not and guess what it lasted 2 weeks but not much over. it opted that the webpages where unresponsive and then went toa gray screen and wouldn't move but because I've had it for over 2 weeks its my problem and I'm out just under $300. Seems fair right??
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm truly sorry to hear that you've had a disappointing experience thus far. I can imagine how frustrating it must be to have a new computer that isn't functioning as it should. There is often a simple solution for this problem, so here are some suggestions which I hope will help:
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/help/computer/display-touchscreen-issues
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Great while it lasted
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had for 4 months with light use and the left click on the touch pad has already began to stick and make the laptop difficult to use
No, I would not recommend this to a friendmrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a defective product. It shuts itself off and stays like that till the battery is down to 0.Then I have to recharge and bring it to life. I purchased this thing as a replacement for my HP ,that had issues after a year of use. It's very stressful,dissapointing and frustrating for a financially challenged senior with all sort of health issues.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Tamara,
Very sorry to hear about the problems you have experienced with your Chromebook. We build our devices with the intention of providing a reliable experience for our customers, and I can imagine how upsetting these issues must be.
Since it's not immediately clear what may be causing the issues you've described, I would recommend contacting HP directly for support so that we may guide you through any applicable troubleshooting. You can reach out to us anytime at support.hp.com.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, click here: https://support.hp.com/us-en/check-warranty
Alexis
HP Care
Deceptive Marketing! Possibly Switch and bait!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After researching for weeks, my husband and I decided to purchase our homeschooled children laptops opposed to chromebooks. We read the overview and specifications and purchased two of these “laptops “during the President’s Day Sale. A few days later, we received 2 Chromebooks. Unfortunately, I didn’t print a receipt, so all of our online receipts reflect purchases of Chromebooks when I know I purchased 2 laptops running the windows 11 operating system.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Sandra,
Sorry to hear that you did not receive what you believe you ordered. I can certainly understand how upsetting this must be.
Please get in touch with us at support.hp.com so that we can look into this for you. We are always here to help with any post-purchase issues and/or to assist you with selecting the product that best suits your needs.
Alexis
HP Care
Save my battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is horrible on this device. If I unplug it, I may get an hour before battery warning comes.
No, I would not recommend this to a friendNot Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Happy. I charged the laptop once. Second attempt failed. I bought it from Best Buy so I tried to return charger plug. Best Buy inspected it and said I needed a new charger. They would not give me a charger. They said to contact HP. I have tried to contact HP twice without success. Someone owes me a new charger!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi George,
Sorry to hear you've been having trouble. I believe that our team can assist you with this issue, so I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, click here: https://support.hp.com/us-en/check-warranty
Alexis
HP Care
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t care for it Not very clear on the screen. Returned it for a exchange and got a ACER I am very happy with
No, I would not recommend this to a friendLaptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sister wanted one so I purchased it for her and she’s using it like a champ
I would recommend this to a friend