Customer Ratings & Reviews

I bought my laptop 20 days ago. It already won’t take a charge and because I’m 5 days over my 15 day exchange period, I now won’t have a computer for 2-4 weeks. My daughter needs this for school so it’s put us in a total bind. Not impressed with the device and not impressed that I couldn’t just exchange it.

The contrast was very poor especially for the fact I wear glasses it was very lil much to work with since I am in school and this couldn’t help me with any of my assignments

Upon opening the package on Christmas morning, its defective. Says "something went wrong" when you turn it on. Got it as a black Friday deal. Now i have to return it. What a dissapointment.

Basic laptop that can’t really do anything other for then surfing the web

This laptop was horrible. Extremely slow and kept turning off by itself. Had to return. Going to stop buying HPs. The staff at Best But were not the most friendly and helpful either.

Bad OS, no RAM or ROS. Every thing cloud? No way.

Didn’t know chrome platform is not compatible with Microsoft 360, this computer is completely useless.

I looked at the price and thought, "I cant beat this, it's on sale and looking at the original price, it must be a good laptop." Returned it the same day cause by golly, i didnt realize chromebooks are terrible. The display was hideous and i really didnt want to keep looking at it every day. Chromebooks are specifically for google apps. I did not realize this when i purchased it. As soon as i realized that i couldnt run off of Windows, i immediately took it back.

This chromebook pulls up the cricut design like a phone. I can hardly access anything and its hard to fogure out. I you tube ways to make it fullscreen and it has been useless. If your looking to print to cut designs or pull up design space, get another computer. No other uses for it currently.

Not even a full month and already having issues! The WIFI keeps dropping for no reason at all. And ALL the other devices are just fine. I have a theee meshes in the home and everything everywhere has a strong signal. This is a lemon!

Mouse died within a month. We barely used this laptop before the mouse stopped working.

After 2 weeks it’s stopped running. Every single time it’s turn off. Like 2or3 minutes. It ask to start over, even the battery is full

I didnt realize this had the Chrome OS on it and its been a living nightmare to use. Never again will i buy one

NOT WHAT I EXPECTED! SLOW AND MISSING MANY FEATURES- BESIDE THE DEFECT WE IDENTIFIED

The display screen sucks and it’s slow. Also don’t like the keyboard

I don’t know what happened to this Chrome book, the screen keeps shaking try to get fix or return it today.

Computer wouldn't boot out of the box. Tried to exchange for a working laptop, but because it was a gift that wasn't opened until after the 15 day window, Best Buy won't honor their product. Might be the last time I shop here.

I guess im just used to Mac. This computer is not for me. Will be returning.

Purchased December 2023, it died after 4 months. That's a very expensive chromebook.

After 2.5 months it stopped charging and won’t turn on