Customer Ratings & Reviews

I like everything about the laptop except for the speed. Personally, I’ve never had a computer that moves that slow but it gets the job done.

Smaller screen and keyboard compared to my previous laptop. I am still trying to acclimate myself to my new device.

Never had a laptop before this is my first experience

The laptop won’t connect to the Internet and to have to pay to get it fixed is crazy. Even if refurbished it said it was in excellent condition. That was false advertising.

Overall acceptable. Battery life is terribly. In this day and age i would expect longer usage. Stuck with it now.

Working fine except speaker is very tinny sounding and isnt very loud.

It wouldn’t power up fresh out of the box. I returned it. I was going to just switch it out for another of the same type but Best Buy refused to open the replacement laptop to see if it would power up before I left the store. I didn’t want to make another 75 mile round trip to return a second laptop so I just took a refund.

Purchased about two weeks ago, worked great for a while now nothing!

Unfortunately, attempted to set up the laptop today (1/2/25) and will not power up. Power key only flashes once and goes out. Checked outlet with other devices to ensure power is reaching the laptop. Going to return today.

Horrible laptop very slow barely anything runs even browsing is bad. CPU and ram is constantly at 50% with no apps running and HP support is horrible

I didn’t like this computer at all. It looked tampered with when I first got a glimpse at it and the touch pad was not aligned right so everything I tried to click, doubled clicked. It was slow and I couldn’t for a moment play games on it. So. I sent it back

I purchased this laptop, because it stated it had a backlit keyboard, but it does not. I returned it,

Not happy with it cause windows 11 really sucks it doesn’t let you move the time and date on the lock screen and I find that very unbearable that nobody couldn’t help me and not having me a charge to get something done

Good, basic laptop but very slow to process information

Slowest laptop ever. I’m just typing this for 50 characters

Used the computer about 5 times, now every time I use it about every 3 minutes it encounters a problem and restarts losing all my work

It ran very slow so I returned it. We did a diagnostic and it was found to be a defected device

Speaker is not work properly. We going return it .

Great laptop computer. Good speed and display. Recommend

Live my new laptop. It is very easy to use and the colors on the screen are very vivid.