Customer Ratings & Reviews

I just Love it you can use a mouse or just touch the screen plus it is very nice to use it

Great product for the price. Good starter laptop for school

Great value touch screen very responsive .. good value

JUST PERFECT FOR MY HEART DESIRE IN THE WORLD OF BUSINESS TRANSACTIONS!!!

So far so good. happy with product and service from Geek Squad.

Great laptop for the price. Perfect for my needs Salesman was excellent

I would recommend everyone to go there and see what they have

Best Buy had so many options and the best prices. Thank you for great customer service as well.

Issues I had was freezes, critical errors, and bluetooth connectivity. I resolved it was more than a software issue after the 30 day return window, my fault. The HP customer service experience was terrible, took hours of troubleshooting before they resolved it was not a software issue and made me pay to send in a warrantied computer for repairs only to do nothing more than reinstall software again. The computer came back and was still freezing. Best Buy wouldn't take it back and HP only reimbursed me for a fraction of what I paid for it (still waiting for the check). Their customer service is hard to reach, portions of their website flat out don't work. They do everything by AI now but do not refer to the AI chats so despite working with AI bots for months they do not recognize previous troubleshooting steps, the sheer amount of time I spent working through the issues, or the diagnosis that my issue was not software related. Best Buy is a service hub for HP, but both HP and Best Buy want money to service a warranty issue. HP charged for shipping, while Best Buy wants $100 to send it in. This is 100% unacceptable in both cases, its a warranty issue, honor your warranty. A paying customer should not have to pay to get anything under warranty repaired. It's clear to me HP no longer stands by their products, the entire customer service experience was frustrating and I'm out money becuase I chose the wrong brand. I will steer clear of HP from here on out.

excellent customer service - Sammy was awesome to work with

Good choice, recommend, good memory space and modem

This item was a gift and she loves it. I love Best Buy thank you

Glad I bought this laptop, need to learn all the goodies that came with it.

Laptop was perfect for my daughter’s new job. Very easy to pick out best product.

Good, solid laptop, EXCELLENT customer service, both sales representatives and GEEK squad

I am enjoying the computer...would recommend ......

It's been a good computer. Only complaint is setup. I own my own company and hence have a company email. Setup through the company email was a pain. More of a windows issue than hardware

Greta laptop. Wish I had more outlets. Don’t think about when purchasing

Very satsfied with this touch screen laptop. would definitely recommend

Love it. Easy to use.just what I need for my personal use.