Customer Ratings & Reviews

Doesn't hold battery charge very long. Needs frequent recharge.

Perfect for cloud based operations while at work without having to worry about damage or theft while on the job

Love it, perfect for the simple things I need to do

Purchased for Field work for our technicians. Easy to set up, cost efficient and gets the job done

Not my style , but I think it’s a good choice for a simple routine

Ample screen size. Good clarity. The Geek Squad was helpful, personable & professional!

A good computer for what I need, and for the price--it was on sale. It is a bit slow.

The computer works fine. But for gaming? I wouldn’t really recommend it because the processor to run high quality performance games not a chance

laptop dosent allow use of other search engines I think cursor is dissapearing on this right now it doesnt have loud enough sound freezes sometimes and you have to restart

I was told by the store manager, Mike that I would receive $50 if I sign up for a best buy credit card. He said $50 would be deducted from the charge of $529.99 Unfortunately this is not true. The charge for the computer was $319 and I also paid 179.99 for Geek squad protection plus sales tax of $30. Total $529.99. I feel like I was scammed into getting a credit card. I have not received the credit of $50 but I did get the bill for $529.99. Also I have no proof thst I paid $179.99 for Geek squad. I will not buy anything from Best Buy again.

Never had a laptop before this is my first experience

I like everything about the laptop except for the speed. Personally, I’ve never had a computer that moves that slow but it gets the job done.

Smaller screen and keyboard compared to my previous laptop. I am still trying to acclimate myself to my new device.

The laptop won’t connect to the Internet and to have to pay to get it fixed is crazy. Even if refurbished it said it was in excellent condition. That was false advertising.

Overall acceptable. Battery life is terribly. In this day and age i would expect longer usage. Stuck with it now.

Working fine except speaker is very tinny sounding and isnt very loud.

Purchased about two weeks ago, worked great for a while now nothing!

Unfortunately, attempted to set up the laptop today (1/2/25) and will not power up. Power key only flashes once and goes out. Checked outlet with other devices to ensure power is reaching the laptop. Going to return today.

I didn’t like this computer at all. It looked tampered with when I first got a glimpse at it and the touch pad was not aligned right so everything I tried to click, doubled clicked. It was slow and I couldn’t for a moment play games on it. So. I sent it back

I purchased this laptop, because it stated it had a backlit keyboard, but it does not. I returned it,