Customer Ratings & Reviews

This laptop looks good and good for students usage.

Good product, good price, laptop HP is very useful

Great machine, just what we needed. Customer service was terrific.

I love this new computer. It’s a great value, and the salesperson was very helpfu.

GOOD! Good service. Good product. This is the third time I bought electronics in BestBuy this year.

Exactly what I was looking for, just needed something simple for everyday tasks.

Love HP products. Meets my needs every time. great price on this item.

Really good for what I need. Needed to upgrade from outdated laptop.

Christmas purchase. Not set up yet hoping for the best. Should be excellent

ordered this laptop for my daughter, so far she has been happy with it.

Great, excellent just what I was looking for. Love Best Buy it's the Best

It seems to be very easy to use and has been quick to install items.

The product seems to be good quality and has the features that I want.

Satisfied for my expectations and really flexible for working!

Love it. It is my second one and I also gave one to my daughter as a gift. Perfect for personal use

The purchase was completed in a timely manner. Excellence service.

Issues I had was freezes, critical errors, and bluetooth connectivity. I resolved it was more than a software issue after the 30 day return window, my fault. The HP customer service experience was terrible, took hours of troubleshooting before they resolved it was not a software issue and made me pay to send in a warrantied computer for repairs only to do nothing more than reinstall software again. The computer came back and was still freezing. Best Buy wouldn't take it back and HP only reimbursed me for a fraction of what I paid for it (still waiting for the check). Their customer service is hard to reach, portions of their website flat out don't work. They do everything by AI now but do not refer to the AI chats so despite working with AI bots for months they do not recognize previous troubleshooting steps, the sheer amount of time I spent working through the issues, or the diagnosis that my issue was not software related. Best Buy is a service hub for HP, but both HP and Best Buy want money to service a warranty issue. HP charged for shipping, while Best Buy wants $100 to send it in. This is 100% unacceptable in both cases, its a warranty issue, honor your warranty. A paying customer should not have to pay to get anything under warranty repaired. It's clear to me HP no longer stands by their products, the entire customer service experience was frustrating and I'm out money becuase I chose the wrong brand. I will steer clear of HP from here on out.

My husband enjoys it. It is fast and easy to boot. Great speed.

I bought this to have when I travel and can't be at my desktop. It was a good laptop for the price.

My dad needed a computer for his regular bills and administrative stuff. This has the perfect about of storage and rom for that.