Customer Ratings & Reviews

Perfect good price. Everything 100% Satisfied. Hp best laptop

I am pleased with my purchase for the most part. One issue that is disturbing is that the battery life is acutally shorter than advertised. It is also a bit slow to respond at times.

Good quality. Try it. The good price for students and family

It's just like any other Lap Top, for everyday use

The laptop does not connect to my hp hub not able to use with other hp monitors

Good quality recommended my son loved it for his school projects

Exactly what I wanted. Would like to have had a backlit keyboard but not a deal breaker

I love this computer! I am a teacher and needed to update the piece of junk they gave me to use. It does everything I need. The graphics are good, and the touchscreen is very responsive.

System seems very fast. Glad to purchase another HP.

this configuration is perfect for my niece. She needed a new computer

Very nice work and great work on the project and the team

Easy set up and perfect for child’s school work. Child is excited about ability to stream Netflix while traveling.

Issues I had was freezes, critical errors, and bluetooth connectivity. I resolved it was more than a software issue after the 30 day return window, my fault. The HP customer service experience was terrible, took hours of troubleshooting before they resolved it was not a software issue and made me pay to send in a warrantied computer for repairs only to do nothing more than reinstall software again. The computer came back and was still freezing. Best Buy wouldn't take it back and HP only reimbursed me for a fraction of what I paid for it (still waiting for the check). Their customer service is hard to reach, portions of their website flat out don't work. They do everything by AI now but do not refer to the AI chats so despite working with AI bots for months they do not recognize previous troubleshooting steps, the sheer amount of time I spent working through the issues, or the diagnosis that my issue was not software related. Best Buy is a service hub for HP, but both HP and Best Buy want money to service a warranty issue. HP charged for shipping, while Best Buy wants $100 to send it in. This is 100% unacceptable in both cases, its a warranty issue, honor your warranty. A paying customer should not have to pay to get anything under warranty repaired. It's clear to me HP no longer stands by their products, the entire customer service experience was frustrating and I'm out money becuase I chose the wrong brand. I will steer clear of HP from here on out.

Love it. It is my second one and I also gave one to my daughter as a gift. Perfect for personal use

I love it! I'm still learning Windows 11. However, I love it!

Love HP products. Meets my needs every time. great price on this item.

Starts up quickly, good keyboard action. I had no issues setting it up and installing a wireless mouse.

I bought this to have when I travel and can't be at my desktop. It was a good laptop for the price.

Has been good so far,,, ksksksksjlajfjdj e jdkfjn

Love my new laptop. My experience at Best Buy was very pleasant and everyone was extremely friendly and helpful.