Customer Ratings & Reviews

This laptop looks good and good for students usage.

Good product, good price, laptop HP is very useful

The product seems to be good quality and has the features that I want.

Dead after less than 3 weeks. Wanted to purchase this at a brick and mortar store just before Christmas. Spent $300, supposedly was a $600 laptop on special for Christmas. Store had one in inventory but it could not be located, so had one shipped. It arrived just after Christmas, but due to bust holiday schedule we didn't even open the box until after Jan 1st. The computer was lightly used mainly for internet surfing for less than 3 weeks. Took back to Best Buy and was told we only had 15 days to return the item. I thought it was 30 days, but my bad. Was told it was a video something or other and these HP models are notorious for this. Gee, thanks for telling me when I bought it. I didn't purchase an extended warranty because I figured I'd get decent use out of a brand new unit. NOPE. Was told I would have to deal directly with HP and to expect a long, drawn out process. I ended up selling the thing for $60 on Facebook. What a disappointing waste of time and money.

I just Love it you can use a mouse or just touch the screen plus it is very nice to use it

This product was fine at the beginning, but within 4 months of purchasing, the speed is SOOOOO slow! If I have more than 1 tab open (not browser… tab within 1 browser), the screen will freeze repeatedly, and the mouse will be unable to react to the open page. Then, all of a sudden, after 30 seconds of freezing, it will suddenly take action of all the lagged clicks at one time. Video playback is fine, and so far the fan/battery performance works. Every page is just so slow, even after clearing cache and cookies and restarting.

A great price/performance break point. For its intended use, i highly recommended it.

perfect machine for its price; a bit bigger heavier than youd expect from laptops, but still good; happy purchase

Best Buy had so many options and the best prices. Thank you for great customer service as well.

It's been a good computer. Only complaint is setup. I own my own company and hence have a company email. Setup through the company email was a pain. More of a windows issue than hardware

So far so good. happy with product and service from Geek Squad.

Great value touch screen very responsive .. good value

Laptop was perfect for my daughter’s new job. Very easy to pick out best product.

Glad I bought this laptop, need to learn all the goodies that came with it.

excellent customer service - Sammy was awesome to work with

ordered this laptop for my daughter, so far she has been happy with it.

Fit for purpose. My daughter needed something reasonable to usr for school. Good vslue.

Greta laptop. Wish I had more outlets. Don’t think about when purchasing

Very satsfied with this touch screen laptop. would definitely recommend

Good choice, recommend, good memory space and modem