Customer Ratings & Reviews

Ample screen size. Good clarity. The Geek Squad was helpful, personable & professional!

A good computer for what I need, and for the price--it was on sale. It is a bit slow.

Not my style , but I think it’s a good choice for a simple routine

The computer works fine. But for gaming? I wouldn’t really recommend it because the processor to run high quality performance games not a chance

Was ok but had to return it due to not being able to run multiple monitors

Is good for a home user like school or playing games

laptop dosent allow use of other search engines I think cursor is dissapearing on this right now it doesnt have loud enough sound freezes sometimes and you have to restart

I was told by the store manager, Mike that I would receive $50 if I sign up for a best buy credit card. He said $50 would be deducted from the charge of $529.99 Unfortunately this is not true. The charge for the computer was $319 and I also paid 179.99 for Geek squad protection plus sales tax of $30. Total $529.99. I feel like I was scammed into getting a credit card. I have not received the credit of $50 but I did get the bill for $529.99. Also I have no proof thst I paid $179.99 for Geek squad. I will not buy anything from Best Buy again.

I like everything about the laptop except for the speed. Personally, I’ve never had a computer that moves that slow but it gets the job done.

Smaller screen and keyboard compared to my previous laptop. I am still trying to acclimate myself to my new device.

Screen broke in under 24 hrs. Best Buy would not warranty. Got a Lenovo next day from amazon.

Never had a laptop before this is my first experience

The laptop won’t connect to the Internet and to have to pay to get it fixed is crazy. Even if refurbished it said it was in excellent condition. That was false advertising.

This laptop is to sensitive and the keyboard is too far from my hands to effectively type correctly. I type over 70wpm but with this laptop and the way that it is designed i am constantly correcting my typing. the rest area for my hands and wrists is to wide. Hence multiple mistakes when typing. the reach is too far

Overall acceptable. Battery life is terribly. In this day and age i would expect longer usage. Stuck with it now.

Working fine except speaker is very tinny sounding and isnt very loud.

It wouldn’t power up fresh out of the box. I returned it. I was going to just switch it out for another of the same type but Best Buy refused to open the replacement laptop to see if it would power up before I left the store. I didn’t want to make another 75 mile round trip to return a second laptop so I just took a refund.

Purchased about two weeks ago, worked great for a while now nothing!

Unfortunately, attempted to set up the laptop today (1/2/25) and will not power up. Power key only flashes once and goes out. Checked outlet with other devices to ensure power is reaching the laptop. Going to return today.

I didn’t like this computer at all. It looked tampered with when I first got a glimpse at it and the touch pad was not aligned right so everything I tried to click, doubled clicked. It was slow and I couldn’t for a moment play games on it. So. I sent it back