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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 506 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are positive about the product's strong overall performance, speed, and helpful touchscreen, also appreciating its portability, screen size, and adequate storage capacity. However, customers are negative about the battery life, which they describe as not great, and express concerns about its heat dissipation, noting that it tends to run hot.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 505 reviews
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    HP laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fine for what I want to do, but it runs a little warm after it has been on for awhile. My last HP didn’t do that

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery does not hold a charge very long and i have to keep charging

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as expected. I’m very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    College students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fantastic. Price is good deal Good for school

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good machine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is great. Starts up quickly and does what I needed for daily tasks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It is a big screen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Its works really fast. It is very clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect for my needs. Affordability and all the computing power I need. I am partial to HP products - they never disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, doing well, appears to be doing all that I ask, so fast

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect Laptop for me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for a great price! It works great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solid system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good solid system, great for general applications!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, light weight and easy to use for work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    office manager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, dependable, fast, and very good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought all my computers from Best Buy for years, wouldn't think to buy them anywhere else. If they have ever needed serviced, I always take them to the geek squad

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good budget student laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected as well suited as a student laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with it and with the customer service I received at the 71ST store when they replaced the 45 AC cord that did not get shipped on an open box excellent condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP - 15.6" Full HD Touch-Screen Laptop - Intel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is everything I was looking for and more. I especially love the touch screen. The touch screen makes working from home so much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is excellent for the price. The person who sold it to me was wonderful. And very helpful.She spent time with me and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was patient and professional when trading in a device and purchasing a new one. He showed me some great options and even checked options at other locations

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    HP computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer. Price dropped shortly after I purchased definitely not happy about that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husbands was old and not updatable so he needed a new one. This was comparable to what he had. He’s very happy with it.

    I would recommend this to a friend