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Customer reviews

Rating 4.7 out of 5 stars with 497 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-497 of 497 reviews
  • Rated 3 out of 5 stars

    little slow for my taste

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    way to plasticy. i thought 16gb ram will be good enough. but the laptop feels super slow. not sure if its the processor. i am not sure. other than that everything else looks good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Battery Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased during Black Friday 2025 and the battery is going from 100% to 0% in 3-4 hours. Reviewed the settings and all are set to allow for longer battery life, but still needing to be plugged in after 3-4 hours of regular use. It's unclear whether this particular one is a lemon or if it's an issue with the model.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good enough for the job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For daily reviews and news, periodic meetings, it does the job. Just enough for the price. ty ehk

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Reasonable good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonably good. Performs well. Not the best in terms of build quality.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not able to use computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A mcafee virus protector has taken over my computer wanting to force me to buy it. I now have to take it to be repaired to get this off my computer. Presently i can't get into my computer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP basic laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic good computer Low price but it’s ok to do basic activities

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price, no backlit though. Battery is fine.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review contingent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Christmas gift. It is currently unopened.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    1 hour Battery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery does not last long maybe goes a little bit over 1 hour. Definitely not what I expected.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery lasts about 3 hours at best. Marketed as 15.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did Not Work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an open-box. It did not work and I had to return it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    HP Touch-Screen Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop worked good and it was a good price. The only complaint I had was that there was no back light and it was very difficult for me to see the keys sometimes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop HP computer is great. Easy to work with and love touch screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is working great! All the plans and projects that this computer will see! :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was amazing ! Answered lots of questions for me and explained a lot! Love the computer tons so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My HP Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what I needed but I had a resl hard time at the store with sales people. Still haven't used it but I am sure it's what I need

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad packaging

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad packaging. It was sent from OH when arrived to my house the box was literally opened it. Best Buy need to work better packaging all those electronics stuff. The product wasn’t free to do it in that way.

    No, I would not recommend this to a friend