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Customer Ratings & Reviews

$595.00
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The comparable value is $614.00

Customer reviews

Rating 4.7 out of 5 stars with 506 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are positive about the product's strong overall performance, speed, and helpful touchscreen, also appreciating its portability, screen size, and adequate storage capacity. However, customers are negative about the battery life, which they describe as not great, and express concerns about its heat dissipation, noting that it tends to run hot.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 505 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    HP computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer. Price dropped shortly after I purchased definitely not happy about that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husbands was old and not updatable so he needed a new one. This was comparable to what he had. He’s very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good value and versatility with this laptop. User friendly set-up and more than enough memory and CPU speed for average user web browsing, emails, video chat, and MS Office features. Highly recommend this product.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good as a school laptop. Battery life is mediocre so always keep your charger on you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 star for price. Remember it is just a "business" laptop and does not have a dedicated gpu.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Only complaint is that the battery seems to drain quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop for the Price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For months I was in need of a laptop. When I visited Best Buy for a TV, I found a laptop on sale for a good price and met my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Good for

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for backup. This is the one I use for vacations trips.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good for what I use it for and ease of use. I like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.Tom Higgins

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop computer which we purchased was to replace an older tower computer which was outdated. The service and advice was excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Windows 11 upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    receieved the laptop and it was as expected so I am happy. I needed an upgrae fro Windows 11.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad have the patience of a saint! I'm not tech savvy, and they were both patient and kind in helping me understand what was happening with my new computer. Many thanks for a delightful experience, and happy holidays!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, easy to use and very slim and portable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Djwoody1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No commitment at this time it a great product could not have bought a better one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good, but little things hold it back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    havent used a windows computer in almost 8 years and its so tedious to go through the initial set up. this specific laptop is kinda low quality. when you type, the entire surface that the keyboard sits on pushes down and the keys are just a strange material, making for a bad typing experience. for $400 its not bad but there's not a lot to love.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    What a bargain.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a reasonable laptop to use when I didn't want to use my desktop. while looking at open box laptops I found this new for only $50. more, good deal. My only negative is the keyboard is not lighted.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Good visibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact, easy to use, efficient, and easy to see screen resolution.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hp laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very nice laptop.its price also good.if yiu want to use for regular work and watch videos and listen music Frustration for you want to sign in Microsoft account.That it i don't like otherwise its nice. For not a gaming laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth, reliable performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast startup, smooth multitasking, and a crisp touchscreen. Handles daily work effortlessly and feels well-built. Solid value overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HaPpy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a son who wanted a laptop other than that provided by his tech company…he’s extremely satisfied.

    I would recommend this to a friend