Customer Ratings & Reviews

I recently retired, so I purchased this laptop to use at home as well as when I travel. I had Geek Squad set it up for me. It is easy to use, not heavy, holds the charge well, and processes with good speed.

so far so good................................................

This laptop completely meets my needs, which are minimal. Very easy for a novice to set it up, and get all the software loaded.

Perfect PC for my College undergrad, it is exactly what she needed.

So happy to finally have a new laptop again and so happy with this purchase and how easy the computer is to navigate

lots of bang for your buck on this laptop - nice touch screen at a good discount price

I love this laptop! It is so much better then the last one I bought

Great recommendation from the Best Buy associate. I was looking for something that simply gets the job done. Nothing with fancy features I would never use.

Love my new laptop.. i would highly recommend and recieved wonderful customer service from the Geek squad staff!

Sick laptop for the price. I’ve been super happy with it

I was looking for an everyday personal laptop and this laptop is light and very sturdy. I love it.

its good for work as speed and ram are good and most importantly i love the touch screen .

Easy to set up right out of the box; good size, and fast

Very pleased with my new laptop. It really outshines my old one. The salesman was very helpful after listening to my needs. The Geeks hrlped me transfer my files and get me set up.

It is great -- I ordered exactly what my computer pro told me to do, and it's a good computer, and I got it on sale on Black Friday -- wonderful!

Not sure if Bestbuy sells refurbished product as new or what? I have bought a laptop and it was having a overheating problem so exchange it within a day. New exchange laptop also having same battery overheating issue and have to return within 10 days. They are going to ship me laptop for the 3rd time. Let's hope they aren't sending me refurbished product for new laptop price. I can understand it happening once, but if the laptop has issues three times, it means it's not a good one. Good part about this laptop is high performance and I was able to buy at discount price.

Just what I wanted and needed. I'm very satisfied!

the personal computer works as I expected. It is very convenient.

First Time Purchase, brand new HP Laptop with good, discounted price with good configuration. So far doing good. Thanks BestBuy.

I am starting to get used to the computer, however I am having an issue with the charging cord. I charge it up and it only last for approx 1-1.5 days and I am having to charge it again