Customer Ratings & Reviews

Overall, it's a great computer only real problem is that the keyboard does not light up. I wish the sales person would have mentioned that

I needed a pc for business that I could travel with. This is perfect size for me to take on the road. I have other HD products so its very familiar and easy to navigate. I am old school so appreciate windows os.

Working good and condition was excellent for college

Excellent laptop for daily use, heavy games, video editing best for you-tubers and e commerce professionals.

So far no complaints! It was a smooth purchase, and the computer has been good. I think the battery life could be longer. Thank you!

Laptop is a true upgrade in speed, memory and storage as well as windows 11 vs my previous laptop's windows 10.

I love this computer. Theres a couple features that would have put the cherry on top for me, like the 2-in-1 and the fingerprint scanner but overall I don't regret this purchase in the slightest

Great office laptop with easy use, good memory and high quality monitor.

Replacing my computer was easy with Best Buy. This computer suits my needs and works so well.

Great product. Love the speed. The college nephew is loving it.I will recommend same for every college kid.

Excellent purchase, good price and good machine I recommend it and I would buy it again

Have been using this since April but have noticed a minor issue of needing to reboot after starting it because it doesn’t always open right up to Google. Other than that, it does its job and I’m happy with it.

The new computer is working nicely. Rick is having a small problem with getting the printing set up correctly though.

This HP laptop is Amazing!!! Does everything and more that I need!!!! This is my 3rd HP laptop buying from this same Best Buy store in the last 15 year's!!!! Their computer minded Sales Professional's are Terrific!!!!

We brought our old laptop into the Best Buy Geek Desk and received a diagnosis of keyboard failure that would be difficult to find a replacement for due to the age of the laptop. Not wanting to lose the laptop function by using a separate keyboard, we decided it was time for a new laptop. The technician gave us some recommendations of what would work best for us we went to the sales department and the salesperson showed us several laptops. We settled on one the technician had also recommended. After the Geek Squad transferred our data, we went home but discovered some problems that were diagnosed by a Geek Squad technician as software cliches and corrected quickly (using a service policy so no extra cost to us) and we are home and rolling! A great buy for both the laptop and the service policy we couldn't be happier!!

Happy with this purchase. Screen is a nice size, not too big, not too small. I only do word processing so I can't comment to graphics.

Awesome computer. Daughter loves it. Top of the line in affordable computers for college students.

It’s so bad that I returned the laptop to different store of Best Buy I bought it. It’s going to be 28 days now that my cash 210:71cents has not been given to me, I was first told 10 to 15 days it passed, and another 7days passed another 7 to 10 days given to me is going to expire tomorrow. Why? One of your head in best buy at belateria in Richmond area told since it was bought in different stores they cannot do anything and I asked is it not same Best Buy the man refused it. In two days time it will be a month I’ve been waiting for my money.

I'm just getting start so I can't report much. It appears to have lots of bells and whistles and I'm looking forward to learning what's new on the machine and Windows 11.

Excelent piece , that you need in your hands. Is beautiful and elegance.