Customer Ratings & Reviews

I have used HP in the past, and this was just as expected. Always a good purchase!

Great laptop at a nice low price. It has Windows 11 installed

It was worth the expense. The Geak Squad is a great job in moving my files from my desktop to my laptop.

quiet running, great graphics, a huge step-up from my old i5 Windows XP desktop!!!

Great computer! Nice upgrade that will suit my family

In the store our service was great. However we purchased Microsoft office and Norton. I received the pass code for Microsoft but not for Norton. It was supposed to be in a confirmation email which I don’t think I received. I have looked everywhere. Inbox, spam and trash. I was not sent to me. I have had 2 different people get on my computer and go through my email to find the pass key code key. Neither person could find a pass code I talked to Best Buy’s customer service and they were going to send it again. I just received the same email I already have. There is no pass key code in that email. I don’t know why I didn’t get a card or have it show up on my receipt at the time of the sale!!

Very pleased with how fast and user friendly it is! Great value!

Excellent laptop. Lots of storage. Light-weight.

This is a surprisingly great laptop for the price. Purchased it for a gift but the recipient is loving it.

This laptop is a good purchase for basic home computing needs (e.g., word processing, internet browsing, etc.). I haven't had a chance to test capabilities beyond that yet as I have only had it less than a month. Will update review if there are any issues to report.

Great laptop for the price and I can do all my work stuff on with no problems

I really like the laptop, it has everything I was looking in a laptop, only thing the battery life is not very long.

I love it! So easy to use and transport wherever I need to go.

Nice machine works well. Liked the color and finish and specs for sure

It's a nice laptop but battery only lasts for about 2 hours without charger.

This laptop is perfect for my job. The touchscreen makes it so easy to transition from screen to screen. The battery life could be better but that’s the only problem I’ve had so far

Excellent product and great discount from Bestbuy - Best value for Money spent

The new computer is working nicely. Rick is having a small problem with getting the printing set up correctly though.

Works great and cost effective. I would highly recommend this product

Good, touch screen was very nice and I don’t need a mouse.