Customer Ratings & Reviews

Still learning about the laptop . Great so far. Just brought a cooling board for laptop

I bought this for my teen to play online games. I have not heard any complains from him. He loves it and it looks very crisp.

Some high quality, good price and the functionality is perfect laptop for school work

Very good service, everyone was friendly and professional. They helped me find what I was looking for. Recommended. Everything is of quality.

Everyone was very helpful and pleasant, took time to listen to my questions and answered so I understood. Thank you.

HP has always been my go to for dependable computers

My 1st time owning a laptop. I've always used a desktop. I am very satisfied with this product.

Great!! Easily set up!! Hubby is extremely pleased

I would recommend students who needs a computer for school purpose or even start their own business.

Very good. Typical HP. Quality is great. HP never disappoints.

I can't believe Best Buy has been downgraded this much! I ordered the laptop and then I received an Insignia TV the day after and that was the beginning of the story of literally asking for my money back a million times. So far, I have contacted the customer service by phone 3 times, and by email two times. I also went to he store on Rego Park and the manager refused to accept the return of the TV THEY sent to me by mistake!! he claimed that he can not accept it since the system asked to scan the barcode of the laptop and since it does not match, he could not accept it! I went to the store after talking with the customer service on the phone over an hour and getting the drop off return bardcode from them to drop it off at the store and now the manager of the store does not want to accept it. I have disputed them through the bank and if that doesn't work, I'm going to sue them as I do not want a cheap TV instead of the laptop I ordered.

We bought this for our son for school. It is a great computer and serves the purpose intended.

Very happy with ease and quick processing of my order. Seamless, not one problem

Great computer, easy to use interface. Would choose this product, again, if given the chance and would purchase from Best Buy. Great and helpful service.

Easy to set up. Perfect for my son in college. All the right apps needed for email and writing assignments. Right price and durable for a male student.

So sometimes it lacks actually, even though it’s new, sometimes it takes power on

Laptop was working great until this week. Thursday when I booted up the screen remained black. After trying several times, I took it back to Best Buy location where the associate checked out the problem and stated that they would have to send it to Kentucky to be repaired. The back light is corrupted. He states that it should be back in 2 weeks. So I've had the computer less than 30 days and already having a big problem. One would think a brand new pc wouldn't have these problems.

It's a good price and has a very good response time

It’s great so far, have not had any problems yet. Thank you

I returned it. The keyboard not being lit was mainly why. The battery didn't seem to last either. I got a different HP but haven't used it yet