Customer Ratings & Reviews

Use at home. Email, apps, many different things. So far so good.

Thanks for ur services and your customer service was excellent. It’s good to be part of the Best Buy rewards

Great computer and perfect for going back to school with.

HP has been with me from day 1. Don't know how to use another.

Great laptop at a great price. Best Buy staff was very helpful in choosing between different options. The best choice was made!

Great laptop-clean, easy transition from Dell-very pleased-Geek Squad,esp. Jeffery, made everything possible-highly recommend whole team at Riverhead store.

The laptop runs smoothly. It is a great laptop at the price point. You can multitask and enjoy content, gaming, and do office work at the same time. A great value and fast RAM.

The cost and Ram and storage absolutely worth it. Bought it for a class im having to take. Im a mac user and would recommend it to anyone looking for something effective

Assistance was prompt and informative. The Geek Squad was very helpful and timely. I've used Geek Squad for years and will only buy my electronics from Best Buy. Highly recommended

The HP 15.6 inch touch screen was very easy to set up. It is quick to respond and can handle many tabs being open at once if researching on the internet, Additionally, it was on sale. I'm very pleased with it.

Great mid range laptop that’s super quick to get setup and has everything you need for a solid laptop

Awesome nice looking amazing too fast great faction

love the new touch screen labtop, the kids can get all there school work done. Great product

So happy with my new laptop! It's perfect for my Zoom meetings

The Customer service team was excellent. They listened and answered all my questions and concerns.

Purchase received as expected. Delivery came at an excellent time. Product Purchase is in excellent condition.

I'm disappointed with this purchase because it came with the wrong power input interface. This HP laptop needs a traditional AC 7.4mm–5mm connector but BestBuy gave me a USB-C connector. This model does not take charge over the USB-C interface. I bought This laptop Open/Box which offers three levels condition (Excellent, Good, Fair). I paid the highest, "Excellent Condition" which reads "Includes all parts and accessories. Packaging may vary or be absent." My disappointment comes from the fact that I should have received all the correct parts and not anything less. I brought the laptop home and went away on a one-week-long trip. Now that I opened the box I realized I can't charge the unit and the laptop battery is depleted so I can't tell now if the laptop is functional or not until I find a proper power input. I believe this is a failure from the BestBuy team who failed to do a proper inspection of the box before giving it to a customer.

I am happy with both product and price. I also chose the financing program and am happy with that.

Excellent service and great deals! I recommend it. Visit any Best By store and you'll be amazed.

Easy to work with. Appreciate the geeks try to help you with questions. Great price.