Customer Ratings & Reviews

Support center at store is overworked. Friendly but they were unable to sit and explain my new computer laptop set up.

No complaints with my laptop. Easy to install and easy to work

laptop works fine if you dont need to access the internet. will work great for 2 weeks with no internet problems. then the next day it keeps getting connected , then drops to not connected to the internet. does that for hours. then the next day its back to normal and connects to the internet fine. then a week later is back to the constant disconnects. it is pathetic that i paid over $600 for this new laptop and i am having connection problems to the internet the first month i have the new laptop. right now it is back to connecting then disconnet and drops the internet connection.

Excellent help in setting up my new laptop. Thank you Anthony!

WAS EASY TO SET UP AFTER OPENING, WORKING JUST LIKE I NEED IT TO

Worth the price . The specifictions of this laptop is wonderfull.

Everything I asked for in a laptop. touch screen.

Great value and perfect condition for open box product

I purchased this last week and now HP wants me to pay to update the drivers???

The brighton store was extremely helpful. Love my new jp

I bought this laptop to replace an older hp laptop. I needed it to download and send some pdfs. I haven’t used it that much. Sometimes it won’t allow me to go to some websites. I wish it had a lighted keyboard. Honestly, I have not used the laptop for only a few times since purchasing.

Very nice laptop but not all of my old computer was downloaded to it including passwords that I need.

Great review, graphics and the laptop has a lot a camera.

I was out of town and missed the deadline to pick it up. Is there any way to reinstate it?

I can't believe Best Buy has been downgraded this much! I ordered the laptop and then I received an Insignia TV the day after and that was the beginning of the story of literally asking for my money back a million times. So far, I have contacted the customer service by phone 3 times, and by email two times. I also went to he store on Rego Park and the manager refused to accept the return of the TV THEY sent to me by mistake!! he claimed that he can not accept it since the system asked to scan the barcode of the laptop and since it does not match, he could not accept it! I went to the store after talking with the customer service on the phone over an hour and getting the drop off return bardcode from them to drop it off at the store and now the manager of the store does not want to accept it. I have disputed them through the bank and if that doesn't work, I'm going to sue them as I do not want a cheap TV instead of the laptop I ordered.

It's an average or better laptop by hp. The price was not bad.

they know there stuff to help me purchase my computer

different keyboard than I'm used to.... only have had it for a few weeks, so tough to give a fair grade

Great product and i m satisfied with the purchase.

The computer is great but the software that Best Buy offered with it was never delivered. False advertising.