Customer Ratings & Reviews

I can't believe Best Buy has been downgraded this much! I ordered the laptop and then I received an Insignia TV the day after and that was the beginning of the story of literally asking for my money back a million times. So far, I have contacted the customer service by phone 3 times, and by email two times. I also went to he store on Rego Park and the manager refused to accept the return of the TV THEY sent to me by mistake!! he claimed that he can not accept it since the system asked to scan the barcode of the laptop and since it does not match, he could not accept it! I went to the store after talking with the customer service on the phone over an hour and getting the drop off return bardcode from them to drop it off at the store and now the manager of the store does not want to accept it. I have disputed them through the bank and if that doesn't work, I'm going to sue them as I do not want a cheap TV instead of the laptop I ordered.

I bought the HP 15-fd0xxx 2 months ago. The unit works well. The problem the letters and numbers on the keys are already wearing off after 2 months. For this reason, I would not recommend this unit.

I was out of town and missed the deadline to pick it up. Is there any way to reinstate it?

Not capable with what I was looking for it to do. I wanted to use it for the cricut app and its not available in the App Store

I returned this computer. The specs were wrong; it doesn’t have backlit keyboard and battery barely lasts 2 hours. It has a cheap plastic casing and the keyboard only works sometimes.

I'm disappointed I didn't realize this laptop keyboard did not have a backlight. My bad.

I got this home to find out the charger didn’t work. When I went back to the Best Buy location I bought it from, I was told I needed to wait 40 minutes or schedule an appointment on another day. The only thing more disappointing than the charger not working was the TERRIBLE customer service experience. Won’t be long before Best Buy suffers the same fate as Circuit City.

Not liking the mouse pad, sound isn't good and about average on everything else.

Under specifications this item says that it has a lighted keyboard, and it does not. Looking into it further if you click on the information icon on that feature it tells you that it has a backlit keyboard that works in lowlight. That also does not exist. This product was misrepresented on the website

the laptop itself is good but i was surprised that the USB-C is not designed for power-in charging its only for data

Short battery life even If I bought it new. Tried to replace it but I didn’t see an option

I thought the screen would detach since it’s a touchscreen but doesn’t. What’s the point? However I do like everything else.

I turned it on the first day I purchased this piece of trash and it came on with no problem. I went away for two weeks, came home to set it up and it wont come on. I tried to take it back to best buy and they said i was 3 days too late to return it. I spend almost $600 on this piece of crap and best buy customer service sucks tremendously!!!!!! So now I am out of $500+

I returned this product because it was extremely heavy and bulky. Felt like a brick and had poor camera quality. You had to really press the mouse to click as well.

product was defective but best buy refunded me 100%

The computer is great but the software that Best Buy offered with it was never delivered. False advertising.

I wasn't impressed with this laptop at all, and strongly suspect it was refurbished and listed as new.

The battery is not good, the volume of the computer is super low, over heat under the computer

Product a little lack luster. I’m disappointed. The battery dies quick and the fans kick on too often.

One big problem is that it can take a long time to boot up. We have tried everything and still it is a problem.