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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2137 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, processor speed, and portability, often highlighting its great visuals and excellent mix of power. They also appreciate the touchscreen, screen size, and lightweight design. However, customers have expressed concerns regarding the battery life, which is often described as very low. Additionally, some users mentioned issues with heat dissipation and connectivity, particularly with docking stations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 2,137 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great laptop for our needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop for what we need. We do not do gaming or high powered computing. It's very quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally Got a Good Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 years of using a "Cheap" laptop that literally broke apart, this HP laptop just has a much better feel and graphics. I use it daily, since retirement, for social media and paying bills at home and while traveling. The only negative, in my opinion, is the keyboard letters are a bit too light for us "hunt & peck" users. It is my hope that buying more RAM and storage, that this will be a long-lasting investment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for simple use. Great visuals and overall performance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop works great and no issues. Only wish it had a cd drive as my old one did but other than that it is great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent college laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for my daughters college courses. Long battery life. Good performance. Nice touch screen ability when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really good I love it because I only use it for work and it’s actually pretty fast Battery life it’s actually pretty good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! No problems to date and hope it remains that way.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thanks best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great services and great product. I am very satisfied with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our HP laptops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I we been buying HP laptops for many years at Best Buy the reason we pick Best Buy they always have the best prices in town and the best thing about Best Buy they take are of the customers the right way we never had any problems…thank you Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Personal laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While not top of the line, this was exactly what I was looking for and at a reasonable price

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it its perfect from my cricut design and projects small and practical to take it everywere!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my God Daughter for college...works well for her needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the operation of this new laptop. The old one was slow and could not be upgraded to Windows 11.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic computer with 1 issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice and fast computer BUT it doesn't have a back lite keyboard as they description states. I ended up returning it as that was a main selling point for what I needed. With all the features I still couldn't believe they skipped the lighter keyboard. Such a shame.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I like my new HP

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed to replace a 12 year old Windows 10 machine. I like it a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works well, though just a bit slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my partner after their laptop stopped working, and it's been working great for them! It can be a bit slow, but was quick and easy to setup and looks nice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop and loved it, it's fast works amazing

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Quick and Easy to Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer for everyday use. Very light and portable. Easy to setup. All my programs run great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lap top works good thesales person was very helpfull .the people in the geek swad were awesome setting up lap top and explaining happything to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perky

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like everything except the glare on the screen, making it impossible to use in too bright of light

    I would recommend this to a friend