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Customer Ratings & Reviews

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The comparable value is $789.00

Customer reviews

Rating 4.7 out of 5 stars with 2138 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, processor speed, and portability, often highlighting its great visuals and excellent mix of power. They also appreciate the touchscreen, screen size, and lightweight design. However, customers have expressed concerns regarding the battery life, which is often described as very low. Additionally, some users mentioned issues with heat dissipation and connectivity, particularly with docking stations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 2,138 reviews
  • Rated 5 out of 5 stars

    laptop for school

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this laptop runs very well and is very efficient for what I need it for which is school. it holds up well going from class to class and the battery lasts me through all of my class.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Good labtop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good. Quick andva pretty good deal. Would buy again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just Getting Started

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Right now, we're still adjusting certain settings. The screen resolution / picture is great. The keyboard is easy to navigate; less chance of making typos (hard to explain). Can't wait to access it fully!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy my new laptop. The quality is great and very responsive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like my new computer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really happy with my new computer. It does not take forever to warm up or close down. The size is perfect for me also.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 3 out of 5 stars

    Heating issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is not good ,it’s over heated can’t use ,I want return the item but Bestbuy return policy nit allowed to return

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new hp laptop is doing great! I am enjoying using it and getting everything set up. Look forward to it's dependable service! The one thing I'm working on is better sound and ability to increase the volume better, maybe adding speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For office use, just browse website, no games or videos. So far works very well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xmas Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Xmas gift for my nephew. He loves it, Arrived on time.. Thank You!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great home laptop computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast operating system, uses Window 11 operating system. Easy to setup and operate, and a pleasure to use. In fact, I liked it so much, I bought a second computer for my wife to use. She likes it very much too!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for my daughter who's going to college in August

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks Great but Missing Backlit Feature

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks good, but the only issue is that it doesn’t have backlighting as mentioned in the specifications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value, great device!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift for a family member, they are very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased this laptop for my daughter at college and it seems to be working great

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it a little over a month now and I am disappointed in the claimed up to 7 hour battery life. I am getting maybe 2 hours out of mine from using basic emails, spreadsheets and streaming Sirius. I'd be happy with 4.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything seems to be good. Have only had it a short while

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    replace laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no problem had same laptop model before. time to update. the store squad is very helpful answering all my question.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop. Love the touch screen feature it make corrections so easy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Positive review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this choice very much. I use it to type reports and lesson plans.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP TOUCH SCREEN

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficiency and touch features are great. You will not be disappointed.

    I would recommend this to a friend