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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2138 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, processor speed, and portability, often highlighting its great visuals and excellent mix of power. They also appreciate the touchscreen, screen size, and lightweight design. However, customers have expressed concerns regarding the battery life, which is often described as very low. Additionally, some users mentioned issues with heat dissipation and connectivity, particularly with docking stations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,138 reviews
  • Rated 5 out of 5 stars

    Excellent laptop for its price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop for its price! I love Intel processors, I7 works excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEW HP LapTop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this PC. It was an upgrade for me to Windows 11. The price was not overbearing and it gives me everything I need to handle tasks at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My HP Laptop works good for I do. super fast connection and download. Still learning about all the other features and support is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chris's new computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice computer, just haven't opened it yet. It is a Christmas persent.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, I am able to get my work done at home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tool is excellent, its works softly and touch is also good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase. Exactly what we expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a lot of computer for the money. It was easy to set up and get started.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP 15.6" Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box laptop. I have purchased open boxes from Best Buy before and have never been disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Lap top

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good. easy to use for someone like that has no computer technology.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    computor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's just a little different from my old one stil liked the old one better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with the service at Best Buy. The sales person was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price great laptop for what is needed. Shipped and arrived quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I expected. I have been buying HP laptops for more than 20 years. I am never disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied! The gentlemen that helped me was very informative and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on clearance. I would like to see a better exterior build quality. Felt a bit flimsy but it’s still a great value for what you get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop and customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great! I can use the keyboard, a mouse or touch screen. The customer service at the time I was shopping for a new laptop was great. She was very knowledgeable and extremely helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 2 out of 5 stars

    Great computer slow internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of the computer was ok. Touch screen was nice. I had problems connecting 2 monitors. The biggest issue was it had poor internet speeds. Maybe I had a defective laptop, idk but even after going through all the settings and resetting it. The internet never went over 2 mb per second. All my other devices get 500 mb per second.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m pleased with the HP laptop, and pleased with the person who assisted me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Helpful instore support and help. Easy checkout.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was to replace a previous one, which I could not upgrade from Windows 10 to Windows 11 before the October deadline.

    I would recommend this to a friend