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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2138 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, processor speed, and portability, often highlighting its great visuals and excellent mix of power. They also appreciate the touchscreen, screen size, and lightweight design. However, customers have expressed concerns regarding the battery life, which is often described as very low. Additionally, some users mentioned issues with heat dissipation and connectivity, particularly with docking stations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,138 reviews
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Okay.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works alright. Not the fastest, but I can get things done with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer have had no issues. Only thing I wish I had checked before hand was keyboard back lighting. It does not have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was easy to set up and transfer data to .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cost and Ram and storage absolutely worth it. Bought it for a class im having to take. Im a mac user and would recommend it to anyone looking for something effective

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good crew.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent staff. Play broke you can't fix it. Staff was very helpful and very knowledgeable.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    faulty power on

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently, it does not turn on, which is very frustrating. While the laptop has some nice features and came at a good price point, my major concern is that, less than a year after purchasing it, I am already experiencing problems with its basic functions. A laptop should remain reliable for daily use, and this level of malfunction is disappointing.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's a good product to use. The descriptions show that it has a backlit keyboard but it does not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Unit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing an older PC, I am happy with both unit and GEEEK service to set the new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP a winner!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop-clean, easy transition from Dell-very pleased-Geek Squad,esp. Jeffery, made everything possible-highly recommend whole team at Riverhead store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase choice. Clear and concise picture quick response.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    NO backlit screen as advertised...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well BUT there is NO Backlit screen as advertised ! Makes me wonder if your other items are advertised properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this computer. All the specs are perfect for me and what I need to use it for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PRICE AND QUIALITY

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRICE, EXCELLENT LIFE, LONG LASTING BATTERY, EXCELLENT PROGRAMS TO USE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i gave them a hard time and they helped me flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BB Visit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This young sales associate was excellent. No high pressure on add ons, and extremely knowledgeable about the products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money. The best price I found for an i7.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly and 2nd HP laptop/computer I own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp Laptops

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy, told others about best buy at Best Buy Harahan, LA.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the laptop for a short time. So far ..,, so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use sales person was informative and friendly

    I would recommend this to a friend