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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2138 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, processor speed, and portability, often highlighting its great visuals and excellent mix of power. They also appreciate the touchscreen, screen size, and lightweight design. However, customers have expressed concerns regarding the battery life, which is often described as very low. Additionally, some users mentioned issues with heat dissipation and connectivity, particularly with docking stations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,138 reviews
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for ur services and your customer service was excellent. It’s good to be part of the Best Buy rewards

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keyboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I do not like is the dark letter keyboard. It's hard to see the numbers and letters.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It is so-so.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a newer computer to supplement my windows 7 desktop as more and more sites will no longer accept Win7. I am not impressed with Win 11. It is just too much stuff that is not necessary, much like Apple. The simplicity of Win 7 was perfect for me, as I am not a power user, just use it for browsing, email, access to certain accounts, etc. Slowly learning to accept its complexity and fluff, but that is not appreciated. As far as the computer is concerned, it is OK, but I hate touch pads, and and the pad (and screen) sensitivity is sometimes too much, and at other times too little. I may learn to like it at some point, but as of now my impression is it is just kind of OK. I am not going to say don't buy it, just be aware that it is not a great computer. Perhaps this is true of any laptop. I have always had desk-top machines, and they are what I like best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the was a very affordable laptop. I always use HP products and have not issues. If I had purchase via HP website it would have been doubled

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I needed for a great price. Was ready quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. Would have liked the screen to fold all the way back so it could be used like a tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ernie K.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful in helping me pick out my new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop winner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size keyboard. Big bright screen. easy setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Excellent product 2. Perfect size 3. Very lightweight

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great product but not battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is a great size and has the power I need to multitask. The battery life is not what I thought it would be. There is minimal time between needing to plug it in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a great deal for it's configuration

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent reliable computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast reliable great computer bought 2 one for me and one for my wife

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual the buying process online was flawless. This computer was easy to set up & easy to use. This computer was perfect for my needs. Would recommend this to friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    another HP Hreally good value does everything I need to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop has long lasting battery life good for remote working .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent condition and service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase received as expected. Delivery came at an excellent time. Product Purchase is in excellent condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the HP laptops, this is the third I have bought and use them regularly. Will continue buying as long as they continue working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mid range laptop that’s super quick to get setup and has everything you need for a solid laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with this purchase and glad I invested when the deal was so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Customer service team was excellent. They listened and answered all my questions and concerns.

    I would recommend this to a friend