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Customer Ratings & Reviews

$678.00
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Customer reviews

Rating 4.7 out of 5 stars with 2138 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, processor speed, and portability, often highlighting its great visuals and excellent mix of power. They also appreciate the touchscreen, screen size, and lightweight design. However, customers have expressed concerns regarding the battery life, which is often described as very low. Additionally, some users mentioned issues with heat dissipation and connectivity, particularly with docking stations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 2,138 reviews
  • Rated 5 out of 5 stars

    Good design

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good buy for the amount you spend on this. Very sleek and fantastic laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought this for my teen to play online games.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my teen to play online games. I have not heard any complains from him. He loves it and it looks very crisp.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent price/product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase, really happy with the product, excellent condition

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    senior purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok price. I wish they spent more time helping you learn the new computer.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Price is good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life is honestly not good. Everything else runs and operates as it should and the price is great as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate it for that service. I got from Best Buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad keyboard.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keyboard is nearly unreadable after only a month. Contacted HP with narrative and picture and they refused to honor the warranty. Otherwise, I like the computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would Buy Again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and quality. Good price on a touch screen with a Core processor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase. Transferring files from my older system was a breeze!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was very helpful and pleasant, took time to listen to my questions and answered so I understood. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value for Good Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product for the price. Comparable products are at least $500-1000 more. Many flagship products don't have as good of specs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase and pick up. Laptop is like new condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SAK2322ARD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, the clarity an can navigate thru system with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well made and super easy setup. Everything as expected and a good price. Ordered online for store pickup, which made the transaction quick.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good laptop at a reasonable price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a 17.3" HP. I don't notice the size change because the screen resolution is so good. The only feature that it lacks is a back-lighted keyboard.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer but the battery life sucks and should be better considering the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it very well its response is awsome For the price you cant go wrong

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    new tool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good, all new to me, last computer ancient desktop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Easy set up. So far we have had no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP 15.6'

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived quickly. Great packaging. In great condition. Set up was easy.

    I would recommend this to a friend