Customer Ratings & Reviews

This would be five stars however it doesn’t have a lightning usb c port. Other brands have this ports on lower quality laptops

Laptop was working great until this week. Thursday when I booted up the screen remained black. After trying several times, I took it back to Best Buy location where the associate checked out the problem and stated that they would have to send it to Kentucky to be repaired. The back light is corrupted. He states that it should be back in 2 weeks. So I've had the computer less than 30 days and already having a big problem. One would think a brand new pc wouldn't have these problems.

I recently purchased a laptop from Best Buy that was clearly listed with a backlit keyboard in the specs. After picking it up and realizing it didn’t have that feature, I contacted customer service for help. The chatbot was useless and directed me to a live agent. The live agent LEXI confirmed the listing says it has a backlit keyboard but then told me the laptop doesn’t actually come with one. So, basically - they acknowledged false advertising, but still refused to offer any solution beyond asking me to return or exchange it in-store. I explained I didn’t have time to go through the hassle of a return, and asked for a partial refund or discount as a reasonable compromise. The answer? "We can’t do anything because it's an automated system" Completely unhelpful and inflexible. The agent LEXI even implied I should have opened and tested the laptop in front of a line of customers at the pickup counter, which is laughable. Overall, a huge waste of my time. If you advertise a feature, deliver it - or at least offer a real solution when you don’t. Terrible customer experience. And awful CS support from that agent at least.

Excellent service, great price & very helpful staff!

My 1st time owning a laptop. I've always used a desktop. I am very satisfied with this product.

Very good personal attention and excellent advice.

excellent quality! Use it for my virtual sessions and image is great!

wonderful to use thruout the home and elsewhere. Not overjoyed with the small start button and location

We bought this for our son for school. It is a great computer and serves the purpose intended.

Some high quality, good price and the functionality is perfect laptop for school work

It’s a gift for my daughter and she is loving it. She is very excited about it.

My experience at this Best Buy was top notch. The sales person was very attentive to our needs & helpful. Highly recommended

Good computer but definitely not made for playing any high quality games.

Personal laptop, great features , long baterty life and great price

great value for price hp is well know name for quality

Decent laptops batrery doesnt last and not thumb print reader

It was a gift to someone and he really appreciate it

A good mid-range price computer. Keyboard is a little rubbery and the location of the On/Off button doesn't make sense. Otherwise all good and works well.

It's a great laptop, and I got it at a great price. I later bought two more for the office staff.

Best computer for price and value. It is easy to use and has great down load speed.