4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$678.00
Save $111
The comparable value is $789.00

Customer reviews

Rating 4.7 out of 5 stars with 2138 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's overall performance, processor speed, and portability, often highlighting its great visuals and excellent mix of power. They also appreciate the touchscreen, screen size, and lightweight design. However, customers have expressed concerns regarding the battery life, which is often described as very low. Additionally, some users mentioned issues with heat dissipation and connectivity, particularly with docking stations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,138 reviews
  • Rated 5 out of 5 stars

    Excellent laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Well worth the price.HP has proven to be excellent manufacturer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My review on my HP replacement computer

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like this laptop in comparison to the ASUS laptop I am replacing. I wish it had lit keys and letters you could see better. I do not like the operating system. Some things are not clear enough to operate easily. The display of files is too small.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic PC! Fast operating speed and easy to use. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good price and has a very good response time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sales

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning about the laptop . Great so far. Just brought a cooling board for laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Betty's review

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly the right computer for me. Thanks to Kass and then Ed for guiding me to look at it in the store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Laptop review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good buy for the price. Some minor issues with this model related to graphics and operations while lid down.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good laptop especially for the sale price. It does everything I need in a laptop, good battery life. I would recommend it for general use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let the fun begin.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandchildren love this TV… Have created a special place to watch. Easy to use remote.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up of keyboard is strange. It feels very light. This will work for now. This laptop is good depends on how much work you would need to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price for this high quality laptop. Bestbuy is the best

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hp laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So sometimes it lacks actually, even though it’s new, sometimes it takes power on

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Order

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My order was received fast and in perfect condition. Exactly what I was needing. Thanks!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love HP products. Quality, ease of use, latest technology

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for basic needs

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was ok, a little to slow for what i needed as i nerded something for work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very good laptop. I really like the interface. It did take a a minute to find the power button.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great computer for the price. I’ve been very happy with it so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed, came with totally wrong power supply

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm disappointed with this purchase because it came with the wrong power input interface. This HP laptop needs a traditional AC 7.4mm–5mm connector but BestBuy gave me a USB-C connector. This model does not take charge over the USB-C interface. I bought This laptop Open/Box which offers three levels condition (Excellent, Good, Fair). I paid the highest, "Excellent Condition" which reads "Includes all parts and accessories. Packaging may vary or be absent." My disappointment comes from the fact that I should have received all the correct parts and not anything less. I brought the laptop home and went away on a one-week-long trip. Now that I opened the box I realized I can't charge the unit and the laptop battery is depleted so I can't tell now if the laptop is functional or not until I find a proper power input. I believe this is a failure from the BestBuy team who failed to do a proper inspection of the box before giving it to a customer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Office work

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for office work don’t expect to play even low end games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Run smooth advance. Really like the keyboard layout with the number pad to the right side.

    I would recommend this to a friend