Customer Ratings & Reviews

Not liking the mouse pad, sound isn't good and about average on everything else.

Under specifications this item says that it has a lighted keyboard, and it does not. Looking into it further if you click on the information icon on that feature it tells you that it has a backlit keyboard that works in lowlight. That also does not exist. This product was misrepresented on the website

I got this home to find out the charger didn’t work. When I went back to the Best Buy location I bought it from, I was told I needed to wait 40 minutes or schedule an appointment on another day. The only thing more disappointing than the charger not working was the TERRIBLE customer service experience. Won’t be long before Best Buy suffers the same fate as Circuit City.

the laptop itself is good but i was surprised that the USB-C is not designed for power-in charging its only for data

Short battery life even If I bought it new. Tried to replace it but I didn’t see an option

I thought the screen would detach since it’s a touchscreen but doesn’t. What’s the point? However I do like everything else.

I turned it on the first day I purchased this piece of trash and it came on with no problem. I went away for two weeks, came home to set it up and it wont come on. I tried to take it back to best buy and they said i was 3 days too late to return it. I spend almost $600 on this piece of crap and best buy customer service sucks tremendously!!!!!! So now I am out of $500+

The computer is great but the software that Best Buy offered with it was never delivered. False advertising.

I returned this product because it was extremely heavy and bulky. Felt like a brick and had poor camera quality. You had to really press the mouse to click as well.

product was defective but best buy refunded me 100%

I wasn't impressed with this laptop at all, and strongly suspect it was refurbished and listed as new.

The battery is not good, the volume of the computer is super low, over heat under the computer

The computer did last no month and a half. Fried motherboard. Not a gamer just use to read email and on line news. It’s going on 4 4 weeks with geek squad. Only told waiting for parts

Product a little lack luster. I’m disappointed. The battery dies quick and the fans kick on too often.

Do not - Repeat: Do Not - buy a laptop with the Copilot button in the lowest key row where the CTRL button has been for decades. It's a slimey move by MSFT and HP. A complete breach of trust. If there's a better reason to move to Apple, I don't know what it is.

shouldn't make filling this out a requirement because

Battery life is terrible do not buy. This product has maybe a hour and a half battery

One big problem is that it can take a long time to boot up. We have tried everything and still it is a problem.

Works alright but the keys are too lightweight and plastic-y.

I have not been able to set this computer up as of yet. I will know more when I do.