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Customer Ratings & Reviews

$789.00

Customer reviews

Rating 4.7 out of 5 stars with 2131 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the product's strong overall performance, fast processor speed, and excellent portability, often highlighting the responsive touchscreen. Many users are also impressed with its screen size, lightweight design, and overall aesthetic. However, a significant concern for customers is the short battery life, with some also noting issues with heat dissipation and limited connectivity options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 2,131 reviews
  • Pros mentioned:
    Portability, Touchscreen
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Great Performance

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP 15.6" Laptop has great performance, and can easily handle any basic multi-tasking, or work/school related tasks. I have no issue running multiple spreadsheets, browser tabs, and productivity apps at the same time. The laptop is light and quiet, and the screen is good for the price range. The sound quality is decent, and enjoying movies or videos on this laptop is a good experience. The build quality is overall ok, but lacking at the price point in my opinion. When typing on the keyboard there is a large amount of flex, and the keys have a very interesting tactile feel but are somehow still very slippery. When typing there is a large amount of flex on the casing which hampers the typing experience, and when using the touchpad it is much worse and actually makes using the touchpad a pretty bad user experience. The battery life is great, especially for such a light laptop. I was able to watch several movies on a single charge, so this would be very sufficient for a cross country flight. Overall this laptop performs very well, keyboard and touchpad are the downsides.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Computer review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was just what we needed. Loved to spacious keyboard with larger keys . It was priced just right - love hp and Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good lap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good laptop! recommend 100% like that is a touch lap.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    SharonE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first laptop. It was recommended by my nephew for school. It is very light weight which I like. Quise was very informative about the laptops features . He was very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love my Hp laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement for my laptop that just broke down. I am a fan of HP laptops anytime. The set up was seamless, got it set up using my old laptop and all my docs were downloaded fast. The speed is amazing and I love the user friendly touchscreen. You can’t go wrong with HP laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    hp computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with this computer. I have been using it for a couple of weeks and have not had a single problem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great HP laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit holds it dooooown. No complaints here. Great open box deal.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Lightweight, next level school, design, business

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP laptop has an overall nice user value to its quality and appearance. This has a spacious sized SSD while having a nice amount of RAM to support the WinOS and multiple application use. Setup is a breeze from out of the box to getting up and running with initial setup of the machine and signing into your Microsoft account. Like any new machine, there are initial updates that must be done to bring the machine fully current from OS updates, HP, and MS Office as a preinstalled application set on the system. The system is very responsive and show no signs of lag under heavy use and connects easily to an external display as an add-on or primary. The laptop overall stays fairly cool and does warm up a bit under heavy use. This is expected with how light and thin the machine is. Overall, the machine would be a good investment for those looking for something to use every day for school, design, business use, and normal use. You can accomplish some light gaming on this system also, for those that like to game.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Its the best computer i had in a long while. Its so fast and can keep up with everything and very well with multitasking which is a must. I was nervous about my game that i play but it handles that no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Laptop and Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! It's perfect for everything I need to do on a computer. The salesperson, Jesse, was so awesome! He was very friendly and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop and Epson ET 3290 Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been very pleased with both our HP laptop and our Epson ET 3290 printer. It took a bit to get the wireless set up, but it's working great. Good clear color and print on the pages.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    HP Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first laptop purchase, but it has been making everything so easy to work on. The battery life however is a little short but enough to get by and get the work that I need done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is great and at a great price point! I would recommend it to anyone looking for something reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    A great little laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This baby is a workhorse at a great price! The 10-key and touchscreen are excellent features!

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    HP Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just replaced my 13 year old Dell Laptop with this new HP Laptop. Love the speed and quality of the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Great Open Box Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is wonderful and very easy to use. I love that its touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    AMAZING

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    COMPUTER IS TO DIE FOR ESPECIALLY THE TOUCH SCREEN AND TEN KEY PAD

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase. Would recommend and would purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Rocks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a HP laptop computer and the staff was very, very knowledgeable and PATIENT. It had been years since I bought a new laptop, so everything had changed a lot. Everything was so new to me and I really needed guidance. I'm grateful to Best Buy for having very informed workers to help in my selection of a new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works for my studio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase for my photography business. I will using this laptop to watch my professional development classes, online shopping and client presentation. No permanent storage as the capacity is not the largest. My clients will be allowed to touch this computer during portrait selection, under my supervision.

    I would recommend this to a friend