Customer Ratings & Reviews

The laptop is awesome from trusted Best Buy. It is fast processing and reliable.

Love it, the clarity an can navigate thru system with ease.

Really enjoy using the HP laptop. I like the option that you can type or touchscreen. So far so good in the first month of using it.

Computer is a great size and has the power I need to multitask. The battery life is not what I thought it would be. There is minimal time between needing to plug it in.

SO FA SO GOOD ITS GOING GOOD. i WAS A LITTLE BIT DISAPPINTED IN THE BEGINNING I PURCHASED THE WRONG EXTENDED MONITOR BUT I HAVE THE RIGHT NOW NOW AND IT WORKS.

The HP 15.6 inch touch screen was very easy to set up. It is quick to respond and can handle many tabs being open at once if researching on the internet, Additionally, it was on sale. I'm very pleased with it.

Smooth operation does what I need it to do . Only regret is unlit key board but otherwise good value for the money

I am so happy with this touch screen laptop. I love that the numbers are also on the side. Easy to set up and use.

Very good buy for the amount you spend on this. Very sleek and fantastic laptop

Very happy with my purchase and help in getting it set up by the geek squad!

Excellent service, great price & very helpful staff!

Such a great deal! The best part was the customer service was exceptional!

Great value and quality. Good price on a touch screen with a Core processor.

Appreciate the suggestion to select this lap top and the help I received from the Total Membership staff to get me up and running.

It's a good option for medium-heavy work, but it's weak for high-megapixel photos. I had no problems up to 26 megapixels and using Photoshop and Camera Raw 21.

Good computer but the battery life sucks and should be better considering the price.

I recently purchased a laptop from Best Buy that was clearly listed with a backlit keyboard in the specs. After picking it up and realizing it didn’t have that feature, I contacted customer service for help. The chatbot was useless and directed me to a live agent. The live agent LEXI confirmed the listing says it has a backlit keyboard but then told me the laptop doesn’t actually come with one. So, basically - they acknowledged false advertising, but still refused to offer any solution beyond asking me to return or exchange it in-store. I explained I didn’t have time to go through the hassle of a return, and asked for a partial refund or discount as a reasonable compromise. The answer? "We can’t do anything because it's an automated system" Completely unhelpful and inflexible. The agent LEXI even implied I should have opened and tested the laptop in front of a line of customers at the pickup counter, which is laughable. Overall, a huge waste of my time. If you advertise a feature, deliver it - or at least offer a real solution when you don’t. Terrible customer experience. And awful CS support from that agent at least.

Very nice lap top. And at a great price! Will be excellent for the kids college.

wonderful to use thruout the home and elsewhere. Not overjoyed with the small start button and location

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